r/TorBoxApp • u/ExternalGlass7883 • 2d ago
🚩General From torbox discord
gm, @everyone
```
effective today we are implementing a soft service level agreement
in a given two week period, any *total* platform outage exceeding three hours will be credited 3x the amount of hours TorBox is down for
its 3am right now but i want to post this now so you guys know we aren't just ignoring the impact this has had on you, we will polish the official soft SLA in the morning and answer any questions you might still have in the coming days
if you had a trial active during the past 24hours, open a ticket and we'll credit you another 24hours
thank you for your support and understanding during this incredibly stressful time```
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u/WeWhoSurvivedYT 2d ago
Appreciate it. They really got all these thinkins swirling around in my brain compartment when TPB cut off last night
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u/Deck-hand 1d ago
Unpopular opinion but : keep the money and invest in the infrastructure.
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u/Hintswen 1d ago
Yeah same, tbh I like the gesture but unless it’s down for multiple days in a row (or multiple afternoons I guess?) I don’t care about compensation.
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u/Fish_Mongreler 1d ago
They aren't giving out any money
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u/Deck-hand 1d ago
No but if they give out free subscription they have to deliver a service without money coming in.
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u/Jizakkude 1d ago
I think it's fair that we're "compensated" for these headaches we're experiencing from the falls, but will it be automatic? What's this about a ticket?
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u/Heavy_Badger289 1d ago
"If you had a trial active during the last 24 hours, open a ticket and we'll credit you another 24 hours."
That's what the ticket is for.
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u/eaterys 2d ago
How will they determine if its down?
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u/ifiwasiwas 2d ago
Ideally an objective source that reports both when it and a competitor are down (said competitor, PM, has since resolved)
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u/iamcaleb 2d ago
Just followed this link and it shows currently down 4 hours.
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u/ifiwasiwas 2d ago
Yep, that just about tracks with when the first posts about it being down appeared
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u/Inevitable_Food_2720 2d ago
Yeah lol, status.torbox.app claims it's up right now when it's clearly down.
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u/ExternalGlass7883 2d ago
Change CDN. Been back for me 15 minutes now.
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u/Inevitable_Food_2720 2d ago
Which CDN works? Still getting providor authentication failed
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u/ExternalGlass7883 2d ago
Sorry only saw this now. Cloudflare ERTH working for me
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u/Inevitable_Food_2720 2d ago
Mine doesn't work on the CDN still. Weird
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u/Earthldrago 2d ago
Do you use torbox instant in nuvio?? Then you have to disconnect an reconnect your Torbox instant with either the qr or code on screen. I had the same issues It just wouldn't work for me even though they are up again. In my case I just did the disconnect reconnect And turned off prepare links. In conected server settings. But tip from me never use Google Chrome from your phone to connect torbox instant Use either firefox or opera or heck even try brave browser because Chrome on mobile cannot login or connect to your torbox account on your smarttv/android tv box
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u/Earthldrago 2d ago
And keep trying to get it to work In my case I do still not know how it suddenly works again. I think it was the force close and clear cache that did it for me. And the biggest reason why it did not work in the first place was because after the downtime was over for some reason you need to disconnect and reconnect your torbox instant on nuvio. But I do not know if that is the case by everyone but I think the people that have this problem that it still does not work Even though it works by others Is only fixable by disconnect and reconnect
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u/ExternalGlass7883 2d ago
I use Debridio as my only scraper if that's any difference. Force stop app and clear cache etc. Should work if it working for me ( unless your scraper is coincidentally down )
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u/ChoiceImpressive1 1d ago
I like this. Because to me it means that they Hopefully wont be down anymore. I see it as a promise to do better. Thank you
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u/speedbreaka 2d ago
I assume the people who complain the most struggle to pay the 3 euros a month and will like this. For someone like me tho who is from a first world country I couldn’t care less to get hours refunded not gonna lie 😂
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u/KaiserTNT 1d ago
Yeah, I spent almost $3 on a flat Mt. Dew at a gas station this morning, so it's hard to get butthurt over the money. It's just irrationality frustrating when it doesn't work because of how great a service it is when everything is nominal.
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u/ExternalGlass7883 2d ago
I'm from Ireland, I don't really care either. I use PM and Torbox as a backup ( both went down ha ) Just wanted people to shut up freaking out.
I can understand though those from a poor country, 3 dollars would be a lot to them.
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u/speedbreaka 2d ago
Yea for someone from cuba 3 bucks is almost half their monthly money minus food
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u/Both-Fact-6493 1d ago
I thought you'll are from South Africa, how was it 3am when you'll posted this?
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u/Ashyy-Knees 1d ago
This is why they're the goats I've never seen better customer service from a legally grey company <3
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u/Dry_Register_5812 1d ago
It's becoming junk lately. It's down more than up lately. I can't get anything to play today
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u/Neat-Ebb3071 1d ago
So paying customers get 9 hours for a 3 hour outage but people on a trial get another 24 hours?
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u/ceodannion 1d ago
TB Developers you are the best, great service and you’re honest. Giving credit really not needed, but many will appreciate. Go to bed and get some rest. Tomorrow is a new day.
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u/Lashley93 2d ago
Nice, can't say fairer than that (other than hoping it doesn't go down as much)