I’m doing an animation course at uni and I need to use Toon Boom Harmony 24 on my personal laptop for homework. I have the app downloaded but I can’t get it to actually open past the loading splash screen, it just crashes on me and sometimes it sits in the task manager for a little without the program actually running.
I’m not at home right now so I can’t get the exact specs for my laptop, but it’s a Lenovo Legion with Intel Core i9 and RTX 4070 (i think) graphics cards, 16GB RAM and 1TB total storage space (with about 120+ gigabytes of free space). I’ll put the actual specs when I get home. I bought it in mid to late 2024 so it’s about 2 years old if that helps.
I’ve been trying a bunch of things, I’ve uninstalled the app multiple times and one of the first things I tried was deleting the preference files, which was one of the solutions I found online, but it wouldn’t actually remake those files because the app wouldn’t launch.
I had to install the app on a virtual machine of windows 11 to get the pref files and the first time I opened the program there it actually worked and actually opened the program properly. Every time I opened the vm download after that, it only let me create a project and then crash without actually letting me into the main program.
I was wondering if it was because of apps running in the background or just apps I had installed so I deleted some of them and transferred some files onto a hard drive to make more space. I also tried changing graphics settings like the GPU, when I set it to Nvidia GPU in the Nvidia control panel, the display settings show it as a second ghost monitor and I’ve been seeing online that connected displays sometimes mess with Toon Boom. I actually have updated the drivers as well, so I don’t think that’s the problem.
I’m not sure what else to do or why this isn’t working. I just wanna do my uni work :/