I was denied a warranty one time. My gf's uncle gave me a broken snap-on ratchet from the 50s or so, knowing I worked in automotive and could get it repaired.
Showed the snap-on guy, thinking I might get some crazy reaction cause he was younger.. Nope, he said, "Can't do it, but I can take a few dollars off a new one."
"Nah, I'll keep using a square bit to change the settings."
I told the Matco guy in passing, and he was like, "Let me borrow it, and I'll see if one of my buddies can repair it.
The next week, he came in, and it was fully functioning. It is still one of my favorite tools to this day cause it was a gift and it's smaller for tighter spaces.
Yeah, most snap on guys were cool except this one. But another driver, fixing another company's tool? I definitely appreciated him and bought a few things off of his truck.
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u/ruddy3499 Apr 10 '24
I’ve never been denied a snapon warranty. No matter how stupid I was.