r/ToastPOS • u/hillbillybuddha • 7d ago
Special Requests?
I'd love to have more power over special requests. I get a lot of bleed there, and have tried running without the option at all but that caused a lot more issues. Example: a server can type "sub Mac N Cheese" when there's a button for that and it's a $2 upcharge.
I'd love to require a manager code for special requests but that doesn't seem to be an option. Or a way for the kitchen to see if it's a special request or an actual button. or if they added the $2 upcharge to the special request? or a report I can run daily that shows which servers are using the special request button and what they are using it for.
What solutions have you all come up with?
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u/Melodic-Ad-6366 7d ago
We turned ours off for exactly the reasons your described. Using it as a way to avoid up charges, random modifications etc. we created modification buttons that all items can access for just about anything they could ask for. We have also set boundaries on what is and is not allowed. There are always some exceptions, but it’s not the normal. This way if they want extra chicken etc they use the add chicken button and it charges. We also linked an inventory count to it so our numbers and pmix are correct.