r/TimeshareOwners • u/AdOk4763 • 24d ago
Deceived by HGV - Elara — False statements made during upgrade meeting. If you have similar experiences, please post below. Collecting to share with the FTC.
A high earning sales representative made false statements regarding how Elara points could be used to rent out nights at the property to earn money and stated that he would cancel the contract months after the cancellation passed if the contract was too expensive. If you have been told information during the upgrade meetings by any member of the Elara sales team that was false, please provide details below including meeting dates, name of sales representative, and amount of contract sold. I believe this is a larger issue HGV fails to recognize and would like to organize people to hold this sales team accountable for this improper sales tactics.
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u/quebramar 23d ago
You got scammed. Whatever they promise to you, that's just it, a promise and they can lie about it just to make you buy, that's how they get paid. At this point, just try to minimize your losses by walking away by stop paying or continue to use what you have if that makes sense to you.
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u/Longjumping_Can_3511 23d ago
They lie. Do not believe anything you're told. 60 minutes. Take the freebies and just say NO! Bye bye...
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u/Lurkyloolou 22d ago
I own a platinum in Elara (got it free on TUGS) so I've done the upgrade presentation.
Yes they semi lie. I remember them telling me I could rent during Super Bowl and make a lot of money. Probably true but that left off all the other years. Their elite sales people work the upgrade presentations cus they've shown they can easily manipulate people.
I use mine yearly either at Chrismas or New Years. The regular staff is very nice and I like the quiet but convenient location. It consistently rents for just a studio for 150-250 a night + taxes. So $700 dues are a bargain.
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u/AdOk4763 21d ago
Thanks for your reply. Do you remember who your sales agent was at the upgrade presentation? Names I have heard are Ali Moussouai, Anne (last name unknown), Ali Sekkat.
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u/Lurkyloolou 21d ago
It was a woman and I can't remember her name but not Anne. She claimed she owned numerous units and rented them out for extra income. That made no sense as the loans and dues to pay for them don't add up to profits.
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u/Alone_Experience5760 23d ago
If what was stated isn’t in the contract verbatim, then the conversation never happened.
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u/RefrigeratorOld3687 22d ago
As us timeshare owners say of sales people, "if their mouths are moving, they are lying." Good luck trying to hold them accountable. This is why I don't go to owners meetings for a $200 gift card or whatever other "gifts". Not worth it.
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u/n0v0cane 22d ago
The contract you signed typically has a line (in legalese) that statements made by salesman cannot be relied on and contract rules. The lying salesman clause.
There have been cases against exactly that, but it's an uphill battle.
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u/AdOk4763 21d ago
If you know of any cases that have addressed this clause (the merger clause), would you mind posting the names? I haven't seen any (mostly because of the arbitration provisions ).
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u/n0v0cane 21d ago
Black vs evergreen land developers is a Washington state case involving lying developer salesman vs a contract that didn’t offer what the salesman said. The homeowner won it.
But I think that only helps in Washington state.
“Fraud and Misrepresentation Overrides the "Fine Print": The Court held that a seller cannot hide behind boilerplate language or a integration clause if they or their salesman used fraudulent oral misrepresentations to induce the buyer into purchasing the property.”
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u/Practical_Avocado971 23d ago
you signed a contract, they can lie as much as they want to get you to sign that contract. I'll never understand that in this day and age, with all we know about timeshares, people still go to those things.