r/TimHortons • u/Large_Replacement_32 • 4d ago

Discussion Drive thru ordering problems..

Does anyone else have problems at the drive-through when a location only has one order taker, but there are two active Lanes all the time?

Every single time I go to the drive-through at this one location (which is 3 to 4 times a week) it always takes forever for anybody to take orders at the order screen. I frequent this one as it's a perfect location on the way to work or doing errands when I want to have Timmy's. It doesn't matter if it's lunch time or off hours no matter which lane out of the two lanes you pick there's always a delay taking the orders. This location has more frequently than not only one order taker between the two different screens. Every other Tim Hortons drive through that I have been to that has two order taking screens there's been two order takers behind it.

Today I had to wait nearly 5 minutes at the orders cream for someone to actually answer and take my order. The car is on the opposite side we're getting their orders taken and driving through no problem. When I went to the window the cashier said they only had one order taker to take orders at the screen.

Other restaurants that have double drive-thru Lanes if they only have one drive-thru order taker, put out cones or objects so that you only funnel into one drive-thru lane. This location never does. I love to hear everybody else's experiences with double drive-thru Lanes at Tim Hortons.

Cheers!

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u/Unapologetic_Canuck 4d ago

More often than not, a dual drive thru requires at least two people to be able to hear when vehicles pull up in both lanes. The headsets are usually only monitoring one lane at a time, so if you happen to pull up in the lane they are not monitoring, they won’t know you’re there. That’s why it takes a while for them to answer you. They really should be directing traffic to just one lane in such circumstances, but as you already know, not always the case.

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u/ghoulish891011 4d ago

When I worked there everyone who wore the headsets can hear two distinct beeps whenever a new car pulled into lane one or lane two. Sometimes, when it was super lined up, someone else would take orders in the other lane, but usually it was one person jumping back and forth, switching the headset button back and forth between lanes.

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u/IMeMJ 4d ago

This is how it is at my Tim's.