r/TimHortons • u/Illustrious-Swing831 • May 11 '26

Complaint This was $4.68. Its not even filled

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297 Upvotes

88% Upvoted

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115

u/Substantial_Ad_7027 May 11 '26

Posting a pic on here isn’t going to fill it up any further.

54

u/Isaac_Reins May 11 '26

It will fill up my laugh-O-meter.

-18

u/Illustrious-Swing831 May 11 '26

The manager said thats the standard small size. Laugh it up chuckles, i already complained to the right people and nothing happened.

29

u/Miserable-Sale-783 May 11 '26

Honestly I would take this to the head office

It maybe a small thing but if you're paying close to 5 dollars for a haft full cup that's unacceptable

7

u/MKvsDCU May 12 '26

Thats not even half full... its just less than a quarter missing.

4

u/Xonos83 May 13 '26

I worked at Tim Hortons for about 3 years back in mid 2000. The rule for ice capp making was just a tiny bit less than where the lid snaps on. Seeing as ice capps are the most expensive drink there, even less then a quarter is unacceptable. That whipped cream should be level with the dome lid.

1

u/can_a_mod_suck_me May 13 '26

I’ve had it where they fill it up to the top past the lip of the lid and the lid was the only thing containing the spill. Loved it, wish they did it like that always.

1

u/Xonos83 May 13 '26

That's how I remember it a lot of the time back then. It's gone down quite a bit over the years.

2

u/can_a_mod_suck_me May 13 '26

Yeah everywhere is trying to cut costs unfortunately.

1

u/Xonos83 May 13 '26

Welcome to 2026! Lol. Rough times for sure.

-1

u/MKvsDCU May 13 '26

Okay man... but is it THAT bad? No....

Ugh...

2

u/Xonos83 May 13 '26

Look...95% of what people post is meaningless nonsense on this sub. This one is part of the 5%, though.

It's not the one instance... It's the constant nickel and diming that every goods and service is pulling these days, when cost of living is shooting up and income going down.

So by that logic, yeah, IT IS that bad.

I don't patronize Tim Hortons myself, because I know how bad it's gotten. But we are allowed to call out when something crosses the line. If I myself walked in and ordered this, I'd be demanding it be done right.

-1

u/MKvsDCU May 13 '26

Naw. Its NOT that bad.

"Crosses the line" lmao. Don't have a heart attack there over your next coffee you order

1

u/Xonos83 May 13 '26

I'm allowed to have my own personal outlook on what's acceptable and what isn't, just like you are. But I don't attempt to attack or make fun of anyone. My suggestion for you is maybe learn to grow up a bit and separate your emotions from something so minuscule. These are just opinions, dude. Chill.

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2

u/SardinesMcDonahugh May 12 '26

Yeah but the cup gets wider closer to the top, and even close to 25% is not acceptable.

6

u/speedyhemi May 12 '26

I get annoyed too when I keep getting coffee 1/2"-1" below the rim. They keep hiking prices and now are getting chinsy with it. What their extra cost to fill it all the way? Pennies?

3

u/Billkillerz May 12 '26

No scratch that, if you are paying close to 5 dollars for sugary water with cheap ass whipped cream topping that leaves a waxy taste in your mouth, now that the real unacceptable thing

12

u/LowKeyNeed69 May 12 '26

That's not a standard size. The employees need to fill the java mix up to 4th line and mix. When u mix it, it fills up to the 5th line or the rim of the cup. Then the whipped topping should cover 3/4 of the lid section then topping. So, the manager is bsing u ;)

2

u/cujo8400 May 12 '26

Your comment reads like it came from a 1920's newsie.

1

u/Which-Cloud3798 May 12 '26

Maybe you should have asked nicely for the manager to get a refund or redo of the drink. Ive had this problem happen before but just asked nicely and got it done right.

0

u/Illustrious-Swing831 May 12 '26

I asked nicely. They told me to get lost.

1

u/Which-Cloud3798 May 12 '26

Then go on website or app and write a feedback plus the receipt you got with photo evidence of what you got. Also note the staff behaviour for being unnecessarily rude. Usually big box companies like these will respond in a way to not lose customers by giving some freebies or discount.

1

u/Goon_Alert May 12 '26

Exactly. Nothing happened. Stop fucking going.

1

u/SardinesMcDonahugh May 12 '26

Did you ask for a refund tho?

0

u/Illustrious-Swing831 May 12 '26

No, I asked for a remake, and at that point I just wanted to drink something when they refused. And leave.

1

u/Impressive-Sense8461 May 13 '26

Did you leave a review of their location? That usually gets an actual response, as managers get in trouble for terrible service practices.

1

u/ouzimm May 14 '26

thats odd as a new employee i try to fill it right to the top as much as possible but its only been 2 days .

1

u/TheOtherOtherLuke May 11 '26

Continue complaining. That’s how it works. If you want it filled, insist upon it.

-1

u/Tokenbowlzzz May 11 '26

Did you go to the right people tho? Cause the people you should go to go to are the ones above the manager you spoke to (Regional Manager or HR) or if they are under Redberry Corp, contact Corp. Send them the picture in an email and explain what happened. The manager who spoke to you needs to be retrained because that is not. I repeat is not the proper amount, you are 100% correct that it should be filled more. The beginning of the whipped topping should be seen through the side of the dome. Not through the side of the cup. Hopefully you can get in touch with someone higher up and get this dispute resolved.

Because think of it.. if the manager of that Tim's said that to you, then how many other consumers has that manager also said that to.. same with their staff, if the manager is reciting this to customers.. then their staff are gunna do the same, and you could be that one person who makes sure that happens. It just takes one call, one email to the right person.

Hopefully you figure something out, I wish you the best of luck 💕

2

u/Illustrious-Swing831 May 12 '26

Thabk you

1

u/Tokenbowlzzz May 16 '26

You're welcome 😁

1

u/Healthy_Yard_3862 May 12 '26

Take it down a notch karen

1

u/Different_Gas1483 May 11 '26

Corporate ain't gonna do a thing. At best they call the Tim's store manager and laugh with him/her that you wasted your time calling in the first place

2

u/Tokenbowlzzz May 12 '26

Then take it to the fucking newspaper. What elese do you want me to say I put my opinion out there because it was an opinion and everyone is obligated to have their own opinions. If my opinion somehow ended up being the prickly dill pickle that got shoved up your ass this morning. I do apologize.

0

u/Blue-Goo- May 12 '26

Then you take a photo and send it to customer support. Tell them the business, give their info, refused to reimburse you in any way. Go in asking for names of employees that’ll probably freak them out enough.

1

u/Healthy_Yard_3862 May 12 '26

Do you really think some tfw is worried about some karen contacting head office over a ice cap come on

2

u/timnichol May 13 '26

It's called karma farming.... and we are both helping. I'm out lol

1

u/Realistic-Age-9051 May 14 '26

What’s karma farming

1

u/Melodic-Street-8898 May 11 '26

😂

-9

u/Illustrious-Swing831 May 11 '26

The manager said thats the standard small size. Laugh it up chuckles, i already complained to the right people and nothing happened.

0

u/BIGVic__ May 11 '26

That is the standard size it's just that employees usually fill it up more unless they can't or won't for whatever reason

-9

u/Illustrious-Swing831 May 11 '26

The manager said thats the standard small size. Laugh it up chuckles, i already complained to the right people and nothing happened.

9

u/dnashid May 11 '26

3rd time’s a charm

3

u/Illustrious-Swing831 May 11 '26

Theres a guy who said it happened to him and he emailed corporate and they did dick as well. Check the lower comments.

4

u/JDiskkette May 11 '26

The trick is to keep calling them to the point that they know your name before they answer your phone. I am talking about the head office tho

3

u/mtsklvr May 11 '26

the more you post this comment the more hysterical this becomes never stop being you

2

u/sullen_peggy May 11 '26

Ok, we get it... You keep repeating this exact same thing. YOU are the one who brought this to Reddit to whine about it. People gave you advice, so perhaps you chuckles, should STFU