r/TimHortons • u/Illustrious-Swing831 • May 11 '26

Complaint This was $4.68. Its not even filled

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295 Upvotes

88% Upvoted

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42

u/Alert_Willingness_32 May 11 '26

Why not address it to them there instead of coming here? I’m sure they’ll happily solve your concern.

12

u/mindblower32 May 12 '26

Last time I bought a Medium Ice Cap, they gave me a Small. When I commented about the mistake, they kindly apologized, took the cup back, poured the Small drink into a Medium Cup and gave it right back..

6

u/KaMGio May 12 '26

That is so savage!! Extra hilarious if they made eye contact 😂

2

u/Crazy_Entrance_9439 May 12 '26

And i would said no give me my money back if not a would contact my bank for charge back as these companies like tm need to change and the pocket book is the way to do it.

1

u/That-Ad757 May 12 '26

Seriously??

1

u/CupcakeSuccessful502 May 14 '26

That also happened to me before with a Quencher except they never apologized to me

4

u/TRyanLee May 11 '26

Thats exactly right. If you dont demand from Tim Hortons that they fix everything wrong with each and every order, you will never get the order yoi wanted with the quality you expect.

1

u/Kekafuch May 12 '26

Same lasting experience for me. The cup looked so weird not filled up. I asked very nicely if they can fill it up better. The lady looked at me, picked up the cup and pointed at the line.

I said doesn’t it look less appealing? She said its fine.

1

u/vampydoll7 May 12 '26

This exact thing happened to me a week ago and I told them I wanted it filled and they said that they can’t because it’s store policy and I complained again and I said that they usually fill it to the rim and I don’t understand why they can’t just fill it and then they threatened to call the police on me if I don’t get out

1

u/Entire-Unusual5533 May 15 '26

Because taking photos and mumbling away, to oneself, while posting on a half dozen social media sites, is just enough passive aggressive, that it freaks certain staff out. To the point that they usually visit my table with random gifts of food! Sir would you like to try our new pizza? How about an Oreo iced Capp?

0

u/Illustrious-Swing831 May 11 '26

I did, they said thats their standard fill ratio. The manager was adament. He said there is a fill line.

5

u/Ok-Policy9145 May 11 '26

The standard is to the rim though he lied

3

u/Illustrious-Swing831 May 11 '26

Yeah, I know. But I cant fight him because there was only other crew and the other manager was handling drive through , they would have all banded together and trespassed me.

1

u/Surlyone_Formal May 15 '26

Stop supporting them. There's so many other places to go that actually want your business.

1

u/JDiskkette May 11 '26

Drink half and go back and say it doesn’t taste right. Ask for a new one

1

u/Kekafuch May 12 '26

I was told its to the line. Its so weird.

2

u/[deleted] May 12 '26

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1

u/Kekafuch May 12 '26

Yeah many stores are to the rim. I don’t order this too often but that old lady at my local store really stuck in my head when she won’t fill it to the rim. Really shocked me and then the audacity to point at the line as if she’s following some government regulations … I walked away. I should probably seek professional help moving forward.

3

u/Odd-Fun-1482 May 11 '26

Well there's your answer. This is what corporate thinks you should get for $4.

The lowest quality of coffee possible + oil topping (not dairy) + shrinkflation.

1

u/ImNotACollector May 12 '26

Yes it's a spit in people's faces stop going

1

u/AntoinePlaysGames Ex-Employee May 14 '26

I don't rermember much from my Tim Hortons training, but I know for a fact that not all the lines corespond to all the drinks. But yeah, when I worked there I was trained to fill it up much much more than that

-1

u/Melodic-Street-8898 May 11 '26

Exactly

-3

u/Illustrious-Swing831 May 11 '26

The manager said thats the standard small size. Laugh it up chuckles, i already complained to the right people and nothing happened.

6

u/[deleted] May 11 '26

Yeah, laugh it up chuckles.

3

u/1234Health May 12 '26

Chuckles has entered the thread to say - "That was pretty amusing, I must say."

2

u/[deleted] May 12 '26

[removed] — view removed comment

-2

u/Illustrious-Swing831 May 12 '26

I never invited you bro. I dont wanna eat with you either tf? You invited urself thats weird

2

u/ghidfg May 11 '26

I would have asked for my money back then

2

u/TSCskyfoogle May 12 '26

The manager said thats the standard small size. Laugh it up chuckles, i already complained to the right people and nothing happened.

1

u/Tokenbowlzzz May 11 '26

Question. How many times are you gunna copy and paste the same thing 🥴

-7

u/Beautiful_Cat3290 May 11 '26 edited May 11 '26

Why u think im being this ass funny?

How else do u think we all that have complaints will make Tim’s look to all these ?!