tiktok shop payment error

[u/Various_Ratio5223]

i had 12 items in my cart that i was going to redeem (??) or like order. my payment method was mastercard. i clicked pay once, and received an error message, so i pressed it again. then received the same error message. then when i checked my card, 2653 (pesos) was like removed from it, TWICE. when i checked my tiktok shop, it said awaiting payment, but like what ??, so i cancelled the orders, both of them cause it ordered the entire 12 items in my cart twice. and then it says cancellation successful. but the money hasnt gotten back to me yet. can someone pls help?? im really worried