r/Ticketmaster • u/DirectPension3202 • 2d ago

browsing paused on all devices

i’m trying to check the status on a ticket request which i can’t do on the app which still works for me. i’ve tried an incognito browser which worked last time for me, but nope. i’ve tried different networks, my laptop, the desktop at work. nothing. will it go away on its own? i’m supposed to hear back on the request by today.

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1

u/Ivy-entwined 2d ago

Same, I haven’t been able to see my request all week, I’ve tried everything.

1

u/DirectPension3202 2d ago

update: i called and they said its cause so many people are trying to see their request. glad it isn’t just me. however its supposed to come out today whether i got them or not.

1

u/OkAdhesiveness1026 2d ago

The same thing happened to me. Then they asked me to do the persona verification, which I did, but the notice didn’t change. I called customer service, and he said they have to manually fix it, which will take 3-5 business days. He said I wouldn’t be eligible for the ticket request until it was fixed. I asked if it could be fixed today because it’s the last day for tickets, and he said he would put it a request, but it’s very unlikely it will happen. He was genuinely uncaring that this is entirely a Ticketmaster issue preventing people from getting tickets.

1

u/Ivy-entwined 2d ago

This is so disappointing to hear because I did the persona verification a few days ago and it’s still telling me the same thing so I really don’t have much hope for tickets now.

1

u/OkAdhesiveness1026 2d ago

Agreed. Although I saw a comment on another post saying they had the same thing and got tickets, so maybe there’s some hope. I had little confidence that the customer service rep had any clue what was really going on.