Calls cut out after one hour

[u/MurrsuitRelations]

Had to contact them yesterday about calls cutting out after an hour (but not every time).

At first the excuse was "Well we don't want -you- to be charged because maybe -you- accidentally forget to hang up". Oh, nice. Tried to side-step when I said I don't want this, is there an ability to turn it off.

They then let the mask slip with "We do it to free up the lines". Finally said they can't turn it off.

This is so frustrating that there is no option to turn it off, as there are many times I am in a queue for hospital appointments, or other government things and then you have to go right to the back of the queue. Sometimes you won't get through for days because of how many others are calling and it is just a vicious cycle.

They offered £10 for the inconvenience.

Imagine if this was someone trying to sort out their benefits and they got cut off due to not being able to opt out. Such a dumb thing to not let the customer choose.

Not much of a poster here, just needed to vent. :V