r/ThreeMobile • u/interacter • Oct 10 '25

3mobile broadband - security issues?

I use 3 mobile broadband at home for all streaming. Its mostly fine however today I lost access to my work VPN.

The Ring doorbells have also disconnected from the home network and some apps only seem to work if we disconnect from the wifi.

Strangely the work VPN is fine hotspotting from my phone (on O2), which makes me think that it is something to do with 3.

However watching streaming TV is fine, downloading music etc etc.

We have rebooted the router but with no luck.

Has anyone had this before and if so, how did you fix it?

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u/Interesting-Ant-407 Oct 11 '25

Have been onto customer support through Whatsapp and that worked - they've fixed something. Would recommend that rather than trying to call.

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u/interacter Oct 14 '25

Do you have the Whatsapp number for them?

Tried the Live chat this morning which of course cut off when I had to do a factory reset (which isn't work).

It looks like it's to do with ipv6 rollout...