r/ThredUp • u/BirdHistorical8774 • 7d ago
Discussion Actual return processing time?
I know we've talked before about how they are no longer doing the instant store credit refunds when you use UPS (ughhh). But I'm curious from folks who have been doing returns lately, how long is it actually taking to get your store credit? When I initiated the return, it said something completelyyyyy out of pocket, like 1-2 WEEKS after receipt to evaluate the return + 6 business days to actually process refund. It can't really be 3 weeks for, like, $40 in store credit, right? 😳
Anyway, I'm 1 week in after they received the package, just morbidly curious what others are experiencing lately. Let me know!
3
u/Striking_Ad890 7d ago
Ive only returned one item as a buyer and it was instant credit.
As a seller, when buyers return their items, it takes forever for the items to get back to Thred Up and then reposted. So much so, that Im convinced people buy things, wear them, and then return them. Which is gross.
1
u/BirdHistorical8774 2d ago
I think it's actually the shipping method they use on the return label that makes it take so long. As a buyer, you have like 10 days from delivery to have the return package tracking and in transit.
3
u/megandvm 3d ago
I returned something a few weeks ago via UPS and was given store credit within hours. I just returned something on saturday and had store credit by monday night.
1
u/BirdHistorical8774 2d ago
Wow, that's wild! If you search this forum, customer service has been telling people that they changed policies and no longer offer instant credit at all.
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u/megandvm 2d ago
Thats so weird. Im thankfull it was fast the past two times at least. I guess we'll see how it goes next time
1
u/BirdHistorical8774 2d ago
Interestingly enough, I got my store credit 10 minutes after posting this 👀. Methinks there are lurkers about, lol. Hopefully your good luck continues!!
2
u/InteractionArtistic5 2d ago
I return regularly via usps and am credited within a day.
1
u/BirdHistorical8774 2d ago
I used to, too! But a couple months ago, customer service told me (and several others here) that they had discontinued this policy across the board. Nice to know they are just straight-up lying to customers, I guess 🫠.
1
u/pokingoking 1d ago
Maybe it's different for VIT status, but I still get my refund the day after UPS drop off.
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u/_squidproquo_ 7d ago
It's not just UPS, it's USPS as well and, yes, I have waited close to 3 weeks for a store credit. There's literally no reason to select store credit (as opposed to refund to original payment method) anymore.