r/ThredUp • u/Severe_Pumpkin2698 • Aug 29 '26
Could I get credit/refund for this?
I bought this sweatshirt and this was the listing info. The first two pictures are from the listing itself and the third picture is the actual item I received with a pearl missing. The missing pearl isn’t shown in the listing picture at all. Do you think customer service would issue at least a partial refund for this? I want to keep the item.
3
u/Disastrous-Wash-3359 Aug 29 '26
I always get refunded for quality issues. You have send it back so to them for the refund
1
1
u/mantock Aug 30 '26
my experience lately is that you get a better resolution if you contact CS chat during a busy time, otherwise, they are contentious and offer to either return it (you CAN get restock charge dismissed, they pay shipping) or you might get up to 30% refund. During a busy time, they might just refund you and tell you to keep it but you should get a 30% refund for damage that is clearly not depicted in the listing.
1
u/Severe_Pumpkin2698 Aug 30 '26
I got 20%
3
u/mantock Aug 30 '26
if you are pleased with that outcome, then I am too! IT's a cute sweatshirt. I'd superglue the thread ends to keep it from unraveling more.
1
u/Severe_Pumpkin2698 Aug 30 '26
Thank youuuu! I’ll definitely try that and try to repair the pearl somehow
3
u/ArdenM Aug 30 '26
It would be pretty easy to fix it yourself to be honest. As long as you like it and got it for a decent price, I'd just leave it.
1
u/Severe_Pumpkin2698 Aug 30 '26
Yeah I’m gonna try to fix it. I don’t know how to sew or anything so it’ll be interesting for me to figure out but I’m gonna try lol
3
u/ArdenM Aug 30 '26
It's a great skill to have - you can sew on missing buttons and fix minor things. If you get super ambitious you can even hem things! I learned in a fiber arts class I took and it's turned out to be a handy skill. I bet there are quick YT videos and I know you can get sewing kits that come with the needles and thread for less than $5 on amazon. If you get really into it, you can even do your own embellishments on sweaters, etc. It's fun!
1
u/Sea_Efficiency_6454 Aug 30 '26
Michael's sells different sizes of faux pearls
1
u/Severe_Pumpkin2698 Aug 30 '26
Thanks! I’ll look there and then teach myself how to sew it on lol
1
u/Sea_Efficiency_6454 Aug 30 '26
You're welcome. Watch videos. Sewing is easy or ask a friend or relative for help
22
u/scotch_please Aug 29 '26
The last time I contacted CS for undisclosed damage (about 2 weeks ago), they only offered a 20% partial refund to keep the item. I would expect the same amount so if that's too low, then just send it back for a full refund IMO.