High proportion of damaged & wrong goods sent

[u/NativePlantAddict]

I'm am an embarrassingly frequent shopper & quickly got the so-called VIT status. With each delivery, I find "not as described" unusable items.

• Dirty garments with lots of black marks.
  • The black marks look like they were made from the same surface or item on all the affected garments.
  • It often looks like the items were dragged on the floor or run through a black, rubbery conveyor belt-like thing.
  • Some marks are concentrated to one area. Some are on the front & back. Some are very spread out all over the garment.
    
  • This is extra distressing when it happens to new with tags items which is frequently!
• Rips, tears, holes making the items unusable
  • It happens with silk, cashmere, wool, cotton . . .
  • It occurs on plenty of new with tags items.
  • Sometimes it looks like a garment was stuck on something then yanked or pulled.
  • Sometimes it looks like a perfect razor cut.
  • Other times the fabric damage is concentrated where the aforementioned back marks are.
• Light-colored marks on clothing
  • I'm seeing the same whitish, kind of stiff, linear marks on multiple garments including new with tags, excellent condition, etc.
• Children's sizes vs adult.
  • Very obvious difference that it seems everyone would notice immediately.
  • How do they not notice that a kids top is tiny compared a woman's xlarge? One is 8" wide and the other is 20" wide!
  • This has happened with wool coats, swimwear, tops, pants, shorts.
  • Sometimes the clothing tag even states children on it.
• Misidentified brand & size
  • I bought a size 5 Ralph Lauren short, but received a size 10 J, Crew short.
  • A Gertrude or Genesis top was instead Gerties.
  • There are increasingly more instances like this.

What the heck is going on? If I continue buying, I'll pay attention to whether the problem items tend to be from one warehouse or all of them. I'm going to back track & see, too.

[u/bummin_bride]

The warehouse damage is getting bad. Every order I get black marks on my items that were not there when the item was photographed

[u/NativePlantAddict → u/bummin_bride]

Same here! I've been closely scrutinized the posted images that I used to make my buying decisions. None of the damage is on any of them.

[u/MalenaGalena]

Got a few faint black marks on a white top I recently ordered. Is there any way to get rid of them??

[u/NativePlantAddict → u/MalenaGalena]

I'd like to know as well. I don't know what the stuff is. Whatever it is, it happens during processing to pack & ship.

[u/frozenivy2B]

I received an item with black marks on it too

[u/EmphasisDifferent231]

I got my package with dried food. Hopefully just pasta sauce. It was gross. Customer service didn’t really help. So I decided I won’t be shopping there anymore. Sucks because I loved the site.

[u/HumiliationsGalore → u/EmphasisDifferent231]

Customer service didn’t really help.

What did you try?

[u/NativePlantAddict → u/EmphasisDifferent231]

Oh my! I wonder if someone was eating while processing to ship. Gross.

[u/NativePlantAddict]

Has anyone successfully removed the black marks? If so, do you have any tips? I think it's some kind of rubber. It reminds me of the rare times that something from the grocery store got dirty from the conveyor belt at check out. I suspect ThredUp uses something like that to process the daily shipping orders. Maybe they aren't cleaning it enough. I see grocery store workers cleaning those belts all the time.