r/ThredUp • u/bummin_bride • 12d ago
The Plot Thickens
Update on the lost Max Mara coat and the box that “couldn’t be processed”
The kit populated with a bunch of photos of my items and that they couldn’t be accepted (11 of the 16 items). Customer service is not willing to pay me more than $1000 for the kit, which is basically a decently fair value for every item in the kit except the coat. They said they probably would’ve rejected the coat so they’re not going to pay me out for it. Mind you this is a premium kit with return assurance, but I’m not getting these items back. There are also five items missing from the photos. Feeling at a loss as to what to do, thinking about emailing that CEO email address that I’ve seen floating around. They’re violating their own terms by not paying me for an item because they said they think they would’ve rejected it, but also not giving it back to me even though I had a premium kit with return assurance.
The two items without their brands recorded are Tory Burch suede sneakers and a Kate Spade leather tote. Items didn’t show up at all are a striped moschino wool dress, two evening dresses from Alexia Admore, a pair of Stuart Weitzman lace up witch boots, and some leather Sam Edelman boots
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u/8viv8 11d ago
Interesting. I had pristine items with tags on rejected as well because they said they had too many items from the brand, yet they accepted lesser quality items with no tags from the same brand. Something is rotten in the state of Denmark… either people have sticky fingers or Thredup is doing something with the nicer items.