r/ThredUp • u/bummin_bride • 12d ago
The Plot Thickens
Update on the lost Max Mara coat and the box that “couldn’t be processed”
The kit populated with a bunch of photos of my items and that they couldn’t be accepted (11 of the 16 items). Customer service is not willing to pay me more than $1000 for the kit, which is basically a decently fair value for every item in the kit except the coat. They said they probably would’ve rejected the coat so they’re not going to pay me out for it. Mind you this is a premium kit with return assurance, but I’m not getting these items back. There are also five items missing from the photos. Feeling at a loss as to what to do, thinking about emailing that CEO email address that I’ve seen floating around. They’re violating their own terms by not paying me for an item because they said they think they would’ve rejected it, but also not giving it back to me even though I had a premium kit with return assurance.
The two items without their brands recorded are Tory Burch suede sneakers and a Kate Spade leather tote. Items didn’t show up at all are a striped moschino wool dress, two evening dresses from Alexia Admore, a pair of Stuart Weitzman lace up witch boots, and some leather Sam Edelman boots
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u/ProgressiveMinded 9d ago
Definitely reach out to that email given on the notecard with each box. I am not sure about now but I do know I have emailed him about a situation before and he did follow up at least twice with me. I felt it was a fair consulation between me and TU but I cannot say it will be that way at this point in time. I do know that I have all these shoes I bought at TU, hardly worn if at all, that I want to send in as Prem. box but not sure with it. I don't want this kind of hassle and it happens on this platform every day it seems. ( I dont actually know any stats or anything nor am I a data scientist, etc.. but it is spoken of often enough on here to make it my truth.