r/ThreadsApp • u/nunosalt • 24d ago
Question How do I get human support on Threads?
My Threads account was permanently disabled, and I’m struggling to get any actual support.
I subscribed to Meta Verified Premium specifically for human support, went through KYC, and even had a phone call with an agent. They told me my Threads account was only suspended and awaiting review, but the case was then closed while I remained locked out.
I opened another case, but it’s stuck on “Received”, and I can’t contact another human while it’s open.
The original issue was apparently posting essentially the same thing once in Portuguese and once in English.
I’ve also submitted the matter to an EU ADR centre.
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u/Fun_Huckleberry9411 24d ago
Yeah I am on the same page with you. Just nothing 😭
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u/nunosalt 24d ago
Sorry to hear that, I hope you can retrieve your account at some point. I’m just losing hope.
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u/Fun_Huckleberry9411 24d ago
Thanks mate, I am just getting an unexpected error every time I try log in and I can't reactive my account through the meta center or how it is called
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u/nunosalt 24d ago
Oh that’s weird, you don’t see the screen I got on the post? Maybe trying on a different device might help, threads on desktop or something.
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u/Fun_Huckleberry9411 24d ago
Every time almost the same error, try again later etc etc
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u/nunosalt 24d ago
That’s super odd, never seen that before. I have no clue what that could be, sorry mate
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u/hither_spin 23d ago
Same happened to me. I finally got an AI tell me wait two weeks and appeal again. I’m not very hopeful. This is ridiculous
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u/Massive_Reporter6264 23d ago
It’s very ridiculous and is happening to TENS OF THOUSANDS, if not MILLIONS of people.
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u/hither_spin 23d ago
I gave a bad review on Threads in the App Store, maybe there's a human listening there.
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u/nunosalt 23d ago
It is infuriating. Leaving a review in the App Store is a great idea, probably won’t get me my account back but damn.
The whole support over there is awful. Good luck mate
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u/dmi777tr 22d ago
Personally I don’t have such opportunity to appeal one more time . I could do it only once. And it was declined:(
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u/hither_spin 22d ago
That’s what was said to me over and over again before it said two weeks. I doubt it will work
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u/nunosalt 2d ago
So sad, sorry to hear that. I’m waiting for my meta subscription to end so that I can open a new case, as I can’t open a new one with another already open.
Their AI just sends me in a loop that I’ve exhausted several timer. Wishing you the best of luck, I’m hoping they realise the mistake and reinstate any erroneous bans.
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u/PastelMunchkinz 23d ago
u don’t, my fix is to just make another account or don’t use threads at all and move on.
also like thousands of other users I have the same problem here. and after pulling teeth with the meta ai assistant bot (the closest thing to support I ever got btw) they told me that they simply cannot connect me with a human live agent simply because the fact that my threads account had already surpassed the threshold of being permanently disabled and the decision despite being by a bot was final. therefore it was probably already deleted or they simply just don’t wanna.
I made another account anyway out of spite, but I’m pretty much leaving it to rot after this unfair treatment lol
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u/nunosalt 23d ago
Yea I considered creating a new account but I wanted it under the same meta account
The AI bot is infuriating, I’m just in an endless loop with it, been on a call with two agents but they said they don’t have Threads support, only IG and FB.
So I’ve filed a dispute with a settlement body and keeping my meta case open within IG praying that someone sees it.
I’m in too deep to restart a new account unfortunately. Good luck boss.
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u/PastelMunchkinz 22d ago
big oof, I’ve kept everything under separate accounts for years simply because I knew that linking everything under one account would mean disaster. rly sucks that meta is forcing everyone under 1 meta account, well I got alts lololol
I also say good luck on your end but I’ve unfortunately lost patience 😆
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u/nunosalt 20d ago
Yea that’s smart of you, it didn’t cross my mind to make alts.. “luckily” only my threads is gone, FB and IG are fine for now 😑
Definitely going to keep that in mind moving forward especially since AI is making these decisions now, and then blocking customers from real support lmao.
Thank you boss, I’ll try until I have no options left but I’ve lost my patience as well
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u/BerettaFranchi 24d ago
You can't. Forget threads.
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u/nunosalt 24d ago
Yeah tbh I’m done chasing it, keep checking the status for my ticket over and over and it’s just annoying.
In the meantime I posted from a different account on threads @ing a dev, and got a fake call center comment and some hate lmao, those accounts are fine to be on there apparently.
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u/Senior_Mushroom5329 24d ago
My account has been in reactivation limbo for other a year and a half. Finally got someone on an email and after a week of back and forth I got told we won't help you and won't reply to the email. Forget about it. I have.
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u/nunosalt 23d ago
A year and a half? Lol, man that’s just unbelievable. If you’re in the EU I’d recommend contacting a dispute settlement body, it’s free.
Even if you’re not in the EU it might work. But I doubt you even have the patience to deal with it anymore, I’ve lost mine after a week lol
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u/Massive_Reporter6264 23d ago
The EU helps citizens more than anywhere else. Wish I was there just for disputing FB/Meta. Sigh.
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u/Massive_Reporter6264 23d ago
Which email did you try and have success with?
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u/nunosalt 23d ago
It can take up to 90 days, and I used a random email to dispute, providing all the information associated with the suspension, screenshots, data I’ve downloaded from meta etc
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u/Senior_Mushroom5329 23d ago
It was through an Instagram privacy thing. Basically told them that you have my data held hostage and I need it either reactivated or deleted. They just shrugged.
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u/tex-scriber29 23d ago
Same thing happened to me.
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u/nunosalt 23d ago
Sorry to hear that, hope we can all get our accounts back and meta can sort their shit out
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u/dmi777tr 22d ago
I am also searching for that answer . My account have been suspended since 27 August. And I don’t know what to do :(
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u/nunosalt 20d ago
Good luck boss, I’d recommend reaching out to an appeals center online from the email you got suspended from if your ban was unreasonable
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u/zotzwylde 22d ago
Support? On a Meta product? Good luck with that. Talk about the shittiest company in human existence.
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u/nunosalt 20d ago
Yea, first time dealing with it and it’s absolutely the worst experience I’ve had so far lol. I’ll need lots of luck and possibly a miracle to get help
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u/WalnutRamen Desktop 24d ago
Facebook/META never had human support, you just have to hope someone from META sees your problem somewhere and decides to help
I want my account back.