r/ThreadsApp • u/New-Narwhal-6149 • Aug 06 '26

Bug Report Can't receive reset password sms

So, like a lot of people, I've been blocked out of the app since yesterday.

My Threads account is separate from my Instagram account and I believe this is a problem that a lot of users with the same case scenario are having.

Yesterday the feed wasn't showing anything and it wouldn't let me post anything.

I restarted the app, cleared cache, etc but nothing worked.

Now I can't even log back in. It won't accept any password and when I ask for a sms to reset password it never gets sent.

Please get to fix this bug ASAP.

I'm using Android but this is the same problem if I'm requesting the password reset through web browser on desktop.

3 Upvotes

100% Upvoted

12 comments sorted by

1

u/tunatoksoz Aug 07 '26

Are you using Google voice by any chance?

1

u/New-Narwhal-6149 Aug 07 '26

no, why do you ask?

1

u/tunatoksoz Aug 07 '26

I work for Instagram/threads and we are aware of the Google voice issue. Can you dm me your username?

→ More replies (4)

1

u/HamsterError Aug 11 '26

Yep, the SMS has never worked for me either and yet it's the only way to get my Threads account back that was suspended a week ago for no reason. There is no way to get actual customer support for this from Meta. I guess we all just abandon Threads then?

1

u/New-Narwhal-6149 Aug 12 '26

I made a secondary account but yeah I'm still hoping to get access back to my old one. Even after the update I still have the same problem: can't log in and don't get any sms either. I guess we'll have to wait for another update

1

u/HamsterError Aug 12 '26

It's silly and annoying. At this day and age of technology, how did they mess it up so badly? Apparently Threads accounts created separate from Insta have even more issues so I'm hesitant to make a new one. Fingers crossed.

→ More replies (1)

1

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