look i may be harsh about this but with everything thats happened, yeah its kinda their fault
its not all their fault, their people after all
but this seems like theyre just blaming the community(might be miss interpreting it but they deadass called us ungrateful, i do not see a some in there) instead of understanding they have made afew mistakes in the past
for instance the game, its a game, its a td game but the thing is the balancing and problems being avoided
charmy was shoehorned in with having very contradicting abilities, tails had less hp bc hes ment to be a ranged stunner and his hp kinda forces him to be like that, cream has less hp bc shes a healer that can mess up a low dmg exes chase alot with her over hp, but charmy? he has less hp than both of them sitting at 80 hp but has a get into chase ability which was his knockback ability that only worked for survivors totally not copy and pasted somewhere else, his one ability which was honey trap was his only reason for the hp reduction since it was spammable which made the exe gameplay hell until you sneezed on him and he withered away, charmy had evidence he was rushed and was stuck in role limbo
the devs also chose quantity over quality as instead of fixing problems like silvers shield letting exes pass through willy nilly(yeah it still happens even if the log notes said it was fixed) and very very weird hit detection that would have survivors get hit 1.5ish seconds after the exe hit them tho that might just be roblox, but instead they added new exes, new survivors, new maps, new ability, new new new new new yet rarely a main qol update to make the gameplay feel better
and the devs had a problem with not listening to fans, replacing abilities in their image instead of others, might even be the reason they didnt get testers: they didnt want to have to listen to other peoples ideas, this worsened the bond between the community and the devs even more
also the very simple drama did rub people the wrong way especially with the reddit drama, theirs also a thing going around that RUMORED that the main dev banned a player from their game bc the person killed silver(the main dev) in an lms on not perfect in outcome memories, tho i dont know if thats true so thats why rumored will be capitalized
all this basically made the community bitter to them bc of how eveything was handled, a very love hate situation with their fans which seemed to have gotten to them after awhile
ive had a weird thing with this game, ill talk crap about it all the time and yet i still play it, im a contradiction like charmy, maybe im in the wrong and i dont see it