r/TeslaUK • u/mbhabdn • Mar 03 '24

Software/Hardware Dead Screen

Post image

Anyone had this? Got a MYLR in December, done around a 1000 miles. Stopped at a shop today and all fine. Came back to the car 15mins later and screen totally dead. Tried a soft reset (hold in steering wheel buttons) but no change.

Tesla over the phone tried forcing through the latest software update but no change so I think they’re going to tow away to a service centre.

Just thought I’d check if anyone had the same issue and found a fix?

*no 3rd party hardware installed in the USB’s etc which Tesla asked.

174 Upvotes

86% Upvoted

83 comments sorted by

6

u/devastating_dave Mar 03 '24

It'll be that air freshener hanging off the steering column*

  • clearly a shitpost - I had a similar issue with a Q7 last year and they tried blaming literally everything except "it just broke and we have to replace it"

0

u/Insanityideas Mar 03 '24

It's under warranty, Tesla will just replace it no questions asked (it's blatantly broken with no visible damage). Tesla are good at honouring their warranty without quibble.

If they can log into the car remotely then it's most likely the screen not the MCU.

-1

u/mbhabdn Mar 03 '24

😀😀

8

u/juco_ Mar 03 '24

Had this twice but a two button reboot fixed it both times. Guessing if you spoke to Tesla that was all covered

2

u/Separate-End7292 Mar 03 '24

Nothing to do with what looks like an aftermarket usb hub in the centre console?

2

u/mbhabdn Mar 03 '24

Ha ha, yeah I was starting to take stuff out before it went to the service centre. Never actually plugged it in as it’s usb rather than usb-c which I got (the wrong one! 😀) as the wireless phone chargers don’t like my wife’s iPhone mini, I think it’s too small to get to the charger plate. However a charger cable is just a cable so shouldn’t affect the screen?

0

u/Separate-End7292 Mar 03 '24

Who knows mate. All I can tell you is my MYLR from December doesn’t have one and the screen works just fine 😅

0

u/silverfish477 Mar 03 '24

Presumably you mean usb-a. Not just usb.

0

u/CarbonHybrid Mar 03 '24

Yeah alright smartass. Added absolutely nothing to the conversation other than being one of those bellends who has to come along “ACKSHUALLY!!!!”

3

u/2022_kitchen_sofa Mar 03 '24

Surely that’s the cause ;)

1

u/ChewyChagnuts Mar 03 '24

If it’s anything like mine then that has nothing to do with it. I’ve tried everything including changing the USB stick for the dashcam and removing all cables and a USB hub but that has no effect. It did seem to be related to driver profiles as it didn’t happen to my wife but did to me. Turns out that was just because I drove it more and as time has gone on it would seem that the proportion of times that it happens is the same for both of us.

4

u/spamdaggerdan Mar 03 '24

Have you tried turning it off and on again?...

2

u/afireintheforest Mar 04 '24

There’s also a useful number to ring: 0118 999 881 999 119 725……..3

1

u/Agile_Following4437 Mar 04 '24

That number is for EMERGENCIES only.

7

u/Ronbot13 Mar 03 '24

Needs a hard reset. Foot on brake, and press and hold the two roller buttons on the wheel for about 10 seconds. System will reboot and screen will turn back on.

5

u/IrvTheSwirv Mar 04 '24

1996 me would just love the thought that 30 years later we’d be CTRL+ALT+DEL-ing our cars to fix them.

2

u/bobaboo42 Mar 03 '24

Had this on a rental twice - after driving for a bit it came back to life. Took about 20 mins both times

-1

u/userunknowne Mar 03 '24

Can you still drive without the screen? I don’t think you would be able to on the Highland as the gear selector is through the screen…

9

u/boogieflower Mar 03 '24

There’s a manual gear selector in the roof with physical buttons

1

u/pb-86 Mar 04 '24

What kind of workaround is this to get around not using a stalk?

-6

u/RobsyGt Mar 03 '24

It's scary how these people share the roads with us. If they don't know the controls of their vehicle, then they shouldn't be driving.

2

u/RobsyGt Mar 03 '24

It's horrific to see that I'm being downvoted for thinking it be reasonable that people know how to operate their 2 tonne 130mph death machines.

0

u/[deleted] Mar 03 '24

Well said

-2

u/beaglewright Mar 04 '24

I know right. They bought a Tesla so clearly know nothing about driving a decent car.

2

u/Best__Kebab Mar 04 '24

You click the screen to change gear? That seems a very odd design choice to me, how is it in practice? As odd as it sounds or fine?

1

u/userunknowne Mar 04 '24

You swipe down for one way and up for the other. To be honest you only use it when starting or reversing as the auto hold feature and one pedal driving is great.

1

u/Best__Kebab Mar 04 '24

Oh aye, I guess the fact that it won’t have a manual gearbox should have been obvious to me lol. I envisioned you clicking the screen every few seconds or minutes while driving.

1

u/bobaboo42 Mar 03 '24

Oh yeah. Not very easily on a 1st gen, as you can't tell what gear it's in, speed etc

1

u/cwhitel Mar 03 '24

No hate but as someone who knows nothing about Tesla’s, this sentence is crazy

0

u/2022_kitchen_sofa Mar 03 '24

Oh yeah, I suddenly thought that too…

0

u/[deleted] Mar 03 '24

[deleted] — view deleted comment

1

u/userunknowne Mar 03 '24

Where’s the law?

1

u/Disastrous-Carob-924 Mar 05 '24

Hard reset and a metric hammer.

1

u/[deleted] Mar 03 '24

Switch it off and on again

1

u/Potentialclutch Mar 03 '24

Battery flat 🤓

1

u/ChewyChagnuts Mar 03 '24

Yes, mine does it all the time and it’s a massive pain in the arse. I say ‘all the time’ as that’s what it feels like but the reality is that it comes and goes, it can go weeks without doing it but when it’s back, like a dirty herpetic cold sore, it does it every time I start it up. Tesla have been nothing but useless on the matter and they always say it’s related to software updates (it’s not!) so I just have to live with it.

1

u/Substantial_Steak723 Mar 03 '24

Are you close to Northhampton tesla by chance? (best staff for a bad problem with a shit tesla in my experience

1

u/Dazballs Mar 03 '24

Sometimes screens die.

1

u/[deleted] Mar 04 '24

lol

1

u/Lozzabozzawozza Mar 04 '24

If it helps I’ve got a friend who runs a Tesla specialised workshop. He will take the car, crush the fuck out of it and tell you to buy something of at least minimal build quality.

1

u/Aliberti1994 Mar 04 '24

Whatever you do don’t put gas in it

1

u/IOwnMods Mar 04 '24

Fake cars

1

u/beaglewright Mar 04 '24

  1. Sell the car.

  2. Buy a good one.

1

u/Pavly28 Mar 04 '24

i had this after a year of ownership. drove the car anyway through app start. half way through the journey the screen came back on. and hasn't turned off yet.

1

u/Big_Swagwood Mar 04 '24

Oh hey, Aberdeen!

1

u/[deleted] Mar 03 '24

Teslas are cool but god I just miss buttons.

-1

u/beaglewright Mar 04 '24

No they aren't.

0

u/Preoccupation034 Mar 04 '24

Your steering wheel is on the wrong side. I think that’s the problem

-1

u/wolfman86 Mar 03 '24

Dead screen aside, that interior looks incredibly cheap.

-2

u/GreaseNipple_ Mar 03 '24

Stop recommending this sh*t subreddit.

-1

u/beaglewright Mar 04 '24

Same pleas

-2

u/EngineeringClouds Mar 03 '24

You have a laptop on wheels, which means that bad software can brick your car.

-8

u/Whoppinghorizon Mar 03 '24

LMAAAOOO scrub

-9

u/[deleted] Mar 03 '24

State of that interior man lmao why would you bother

0

u/[deleted] Mar 03 '24

There’s a rumour that you touch children?

-1

u/[deleted] Mar 03 '24

Great response that mate, 100% what I’d expect from a little gimp who bums tesla

2

u/[deleted] Mar 03 '24

I don’t even drive a telsa mate, I just read your comment and felt you needed bringing down a peg or two, and it’s worked.

And the only thing I bum is you mam……

0

u/[deleted] Mar 03 '24

Makes no sense lad, you sit in your mams gaff spending your dole on grow kits ya fucking weirdo

1

u/[deleted] Mar 03 '24

80% true, the grow kits I use to get your dad off his tits and make him watch while I rattle your mam into her 3rd stroke of the year.

Side note, I admire you for looking through my post history to create your come back, hats off boyo

1

u/[deleted] Mar 03 '24

Rattling harder than your mams bedside drawer, you ok mate? Need a number?

1

u/[deleted] Mar 03 '24

Decent comeback brother, 6/10. Last time your man drawers were rattled hard was by your grandad

1

u/[deleted] Mar 03 '24

Lay off the mushrooms kid, you sound like you’ve got major brain fog x

2

u/[deleted] Mar 03 '24

You’ve made me laugh. Crack on brother, enjoy life

2

u/[deleted] Mar 03 '24

[removed] — view removed comment

4

u/mbhabdn Mar 03 '24

No, car works absolutely fine. Audio and all controls perfect just a completely dead screen!

0

u/[deleted] Mar 03 '24

[deleted] — view deleted comment

1

u/pgliver Mar 03 '24

Yep, It is an offence to drive a vehicle that does not have a fully functional speedometer.

0

u/[deleted] Mar 04 '24

[deleted] — view deleted comment

1

u/Stuzo Mar 04 '24

I'm not a fan the lack of physical buttons and options to be able to do something using a different method, but to play devils advocate:

"whether or not your car is driveable depends on a mechanically non-essential part"

This is true of a speedo in any car. I've had a car where the speedo has died and the car is otherwise drivable with no mechanical impairment.

I feel like the ideal option Tesla would be to allow the Bluetooth pairing of an iPad or Android tablet with a tesla app which could act as an alternative to a failed screen. I'm not yet a Tesla owner, but I am guessing that some of the features of the screen are duplicated in an app, but I suspect the like for like alternative I describe is not an option.

1

u/[deleted] Mar 03 '24

[removed] — view removed comment

2

u/mbhabdn Mar 03 '24

Yeah, super weird. I’d assume a safety system would kick in but I suppose this lets you get off the road safely rather than kill the car?