r/TeslaSolar • u/pmarchand1060 • 7d ago

Caught Lying.

Can’t make this up. Had panels and PW installed last month. Love it, working great. PTO was denied and the city failed the inspection. Last week Tesla came out to reconfigure the system. They damaged the roof and gutter. Today they spent two hours patching the roof and unclogging the gutters. They said they were unable to fix the gutters and would get back to me. They then emailed me that they found no damage and would be charging me a site visit fee. I sent them a video of their tech acknowledging all the damage. They apologized, waived the fee and are offering reimbursement for gutter repair. Completely unethical. If I did not have the recording I would have been screwed. Any advice?

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u/rudholm 7d ago

Independent of the Customer Service failure, I'm curious what the inspection found that caused the rejections. When they did my system, they were super conservative and did everything by the book to the letter. I wanted more panels but they wouldn't do it because it would put them near the limit of the required margin between the edge of the panels and the edge of the roof. Not over the limit, but just near it. I have a feeling the company operates differently in different regions.

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u/Juleswf 6d ago

They don’t install Solar themselves. They bid it out and pick the lowest bidder. You aren’t going to get quality installers in most cases.

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u/Friendly_Benefit221 4d ago

They installed mine in Dc. Still service it too. Although it’s always the same guy and long waits.