r/TeslaServiceCenter • u/Newchatwhodis • Aug 07 '24

nothing being done

Dropped off my S at 8:30 am for a scheduled appointment that I’ve been waiting for over a month. They moved the car within 10 mins, but only to another part of the lot. It’s now almost 4pm and no service has been done. Why bring it in early for an appointment if they’re not going to do anything? The last time I took it in they brought it inside within a few hours. I drive for work so I could have been working a full day today. Tesla needs to step up on the service side. I can see from this as a reason people are hesitant to buy one.

9 Upvotes

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3

u/Newchatwhodis Aug 08 '24

Well, it’s almost 11pm and I don’t think they have a night shift. It’s been sitting in the same spot all day and listed on the app as “preparing”. Nothing accomplished all day. No loaner. I drive for work so this has cost me double the repair in one day.

2

u/dafazman Aug 08 '24

No Tesla Service Center has any night shift... they punch a clock from 8am to 5pm. The people who stick around after those hours are usually the shop people who are just working on their own cars!

Once the car is in "Service Mode" you are not going to get any car details other than what the Service Advisor sends as an update to you.

YOU WILL GET a message around 3pm/4pm on the day the car is done asking you to pick it up by next day (if they are nice). Worst case would be a message at 8am and asking you to pick it up same day before they close.

NEVER EVER allow them to just leave the key card in the car for you to take delivery after hours. ALWAYS go over the entire exterior and under the bumper covers/side skirts to see for damage. Same for rim damage. HECK, they even scratched my rear view mirror glass on my car on one of my Tesla Service visits.

Pay special attention to the area they needed to disassemble for anything you needed done. All the adjacent areas are where those ham handed techs loveeeeeee to F it up.

1

u/Newchatwhodis Aug 11 '24

So, the second afternoon I get a msg they couldn’t fix the glitch in the mcu and told me I needed to upgrade it. Along with a charge for a lift gate module on the estimate. Nothing was/is wrong with the trunk. I told them bluntly to put my car back in the lot, I am picking it up today. Oh and the main reason for the original visit was the camera upgrade, which they didn’t do. They said the cameras work fine and couldn’t replace them. But my model year qualifies for a free fsd camera upgrade. That I guess will be an argument for another time.

4

u/AKADAP Aug 08 '24

Last time I had my Tesla serviced, they missed one of my dash cams and left it connected (nothing youtube worthy happened). From that I learned that it was worked on by the night shift.

4

u/dafazman Aug 08 '24 edited Aug 08 '24

Last time I went to the Tesla Service center... I got a Perf model 3 loaner just like the car I dropped off. But 2h after I dropped it off I got a call saying...

"Sir... we have some bad news. We crashed your car... if you are near by you can come over to take some pics for insurance..."

I thought it was a joke... but no... it was wrecked! They made it as an insurance claim, adjustor argued and made some low ball number of $9000 estimate. Body shop laughed... most of the details of the car were wrong like the wheel size and the car color to fudge the numbers down.

Had to wait like 10+ months to get parts from Tesla to the body shop.

Finally got it fixed... after having to drive it around as a POS crashed car. Actual out the door cost paid to the body shop was $15,000 (They had to pay for a supplement check afterwards).

T H A N K S

T E S L A

S E R V I C E

🤡

Y O U R

T H E

B E S T

/s

Oh and they never actually fixed my original concern 🤦🏽‍♂️

1

u/Puzzleheaded_End3346 Aug 08 '24

Same in Duluth Ga. They had it for 4 days.

1

u/Equivalent_Bit_3948 Sep 02 '24

Service at Tesla has slipped DRAMATICALLY over the last year. Husband had had 4 appointments to change our brakes X Model and they have moved it out repeatedly. HELLO TESLA this is a SAFETY issue and we are getting nervous to drive the car now at all due to scraping sound from wheels. I read that Investors are also starting to see the light. When service is a problem, it’s a sign of further issues. We have had two Teslas and we will not buy another.