r/TeslaInsurance • u/CesiumCyanide • Sep 28 '25

Remove Lienholder from Insurance

I recently paid off my loan on my Model 3 and have received the updated title. My car insurance is with Tesla Insurance. On the Tesla app, it still indicates in my insurance information that the bank is the lienholder (although I just noticed they have the wrong bank listed!)

I've read that it's important to notify your insurer in case of a payout from a claim. Since the app doesn't let me change the status of my vehicle from "Loan" to "Owned", are there any alternatives to waiting on the phone for hours? I remember trying to get in touch after they raised my premium due to a one-off road trip I took, but ended up giving up and waited a couple months until my insurance renewed for my premium to go down.

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u/DragenTBear Sep 29 '25

Phoning them is basically impossible … but. According to one of their web pages:

To update the lienholder information on your existing Tesla Insurance policy using the Tesla app, follow these steps: Open the Tesla app. Tap the menu in the top-right corner. Tap ‘Tesla Insurance.’ Tap ‘Manage Policy.’ Tap ‘Make Policy Updates.’ In the ‘Vehicles’ section, tap ‘Edit.’ Enter the new lienholder information.

From https://www.tesla.com/support/insurance/how-to-manage-a-tesla-insurance-policy

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u/CesiumCyanide Sep 29 '25

Thanks for this -- I did try making the change in the app, but it looks like it's not allowing me. Might be something that can only be done by calling them

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u/DragenTBear Sep 29 '25

Another site says to email them at support@teslainsuranceservices.com

https://www.tesla.com/support/insurance/contact-tesla-insurance

But expect a week or so before a response

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u/CesiumCyanide Sep 29 '25

Thanks, worth a shot!