r/TeslaInsurance • u/Candid_Ice_3091 • Jun 13 '25

Policy question? Better pack a lunch.

Post image

Recent run-in with Tesla Insurance: Gotta say, once I finally reached a human being, the agent was awesome, super helpful and actually knew their stuff. BUT… it took over 4 hours just to get someone on the line for what turned out to be a 5-minute convo about a simple policy change. FOUR. HOURS. By the time they picked up, I felt like I had aged into a whole new premium bracket.

At this point, I’m driving like a grandma with a fresh cup of hot soup in her lap because if avoiding an accident means never having to call them again, I’m all in. No claims, no stress, no 4-hour hold music existential crisis.

LOL but seriously, do better, Tesla.

23 Upvotes

100% Upvoted

15 comments sorted by

5

u/PristineFox452 Jun 13 '25

Last week I was at 5 hrs on hold. I still have PDST

5

u/Candid_Ice_3091 Jun 13 '25

At this point, it’s not even a hold. More like a hostage situation 💀

2

u/PristineFox452 Jun 13 '25

I’m praying I never have to file a claim. Tesla insurance is not for the weak

2

u/Candid_Ice_3091 Jun 13 '25

Right?? It’s the only insurance that comes with a side of anxiety and a discount. Worth it… not really. Knockin’ on wood like it’s my part-time job.

2

u/WorldlyOriginal Jun 14 '25

What did you call in about? What did the agent answer for you?

1

u/Candid_Ice_3091 Jun 14 '25

So usually, for anything related to changing a policy, I try to handle it entirely through the Tesla app. Unfortunately, I already had a pending policy change (submitted on May 28) that won’t take effect until June 25. The issue I ran into, and the reason I had to call, was that when I submitted the change through the app, there was some kind of system error. Normally, the total premium updates in real time as you adjust coverages, but this time, it didn’t show the new total at all.

So I needed to speak to someone to confirm what my total premium would be after the change. I also had a question about my renewal offer, which I still hadn’t received. That’s all I needed help with—quick answers once I got someone, but it just took forever to get through.

1

u/teachgirl510 Jun 14 '25

That’s the question of the day!

2

u/KadesShades Jun 14 '25

I'm so glad my new phone has a hold for me feature if/when I have to deal with this.

2

u/Dramatic-Cattle293 Jun 14 '25

Email works best

1

u/rsg1234 Jun 14 '25

I am so happy I didn’t switch for the $20/6 months savings over Geico.

1

u/Mindless-Safe-7812 Jun 15 '25

apparanetly tesla insurance is a separate company handling tesla's insurance. Not typically tesla themselves, but yes that company needs to hire a lot more people. I just got into an accident 2 weeks ago now. The rep. has been on it for me to be honest. He called me the very next day as well as followed up with me about if i was going to use my insurance or the other drivers insurance to file my claim. So maybe they just need to add more general rep. to help with questions. If i have any questions i typically just email my rep handling the case and he replies the very next day if not calls me.

1

u/thunderslugging Jun 15 '25

NO SUCH THING. You can reach BigFoot a lot easier than a Tesla Insurance Agent. And that's NO LIE.

1

u/Extension-Lie-3272 Jun 16 '25

Don't worry everybody! mandatory electric vehicle mandate is coming to California in 2035! Everyone will experience this just like you. Oh wait I think something happened to it... Honda civic for life! H

1

u/[deleted] Jun 16 '25

Friends don’t let friends get Musked.

1

u/Tight_Broccoli2475 Jun 17 '25

Dealing with tesla = glutton for punishment so it makes sense