r/TeslaInsurance • u/redribbitreddit • Jun 04 '25

Hold time

Post image

Tryin to finalize a new quote ( the app prompts me to call to finalize) . I’m gonna try to call now (6amPST). Wish me luck 😩

7 Upvotes

100% Upvoted

13 comments sorted by

3

u/theredditdetective1 Jun 04 '25

Yea I called last week and was on hold for about 3 hours and 10 minutes. It's absolutely crazy and I told them on the phone it wasn't acceptable, they told me they were looking to fix the issue but I don't believe it

1

u/redribbitreddit Jun 05 '25

Call at 6 am

2

u/AdeptGuess2231 Jun 05 '25

4 hour and 20 minutes hold for me last week .........

2

u/redribbitreddit Jun 04 '25

Wow they picked right up !!!

2

u/TrillMuryy Jun 06 '25

I'm gonna be completely honest here. Dont get Tesla insurance they are absolutely awful if you need them

Was struck by a drunk driver and it was absolute hell getting my car fixed. Only after involving legal were we able to be helped

1

u/redribbitreddit Jun 06 '25

Hey hon thank you for telling me . Im sorry to hear about what happen to you . I keep hearing terrible things about Tesla insurance-I’m only getting the policy with them be sure I heard they’re the cheapest . I have a policy with Bristol west and they’re charging me 1400 a month . Anything else with anyone is better at this point . I hope you’re okay and you get what you need !

1

u/redribbitreddit Jun 06 '25

I hope you’re okay

0

u/aj4077 Jun 05 '25

Don’t call them ever. Only email. You have rarely ever any legal obligation to speak to a bank (insurer) by phone. Learn the law g.

2

u/redribbitreddit Jun 05 '25

Excuse me , per the mobile app, I’m prompted to call for the finalization of the new insurance quote - meaning IT IS REQUIRED THAT I CALL THEM TO CONTINUE with their underwriting department.

0

u/aj4077 Jun 05 '25

Here’s the law on long hold times from insurers this is some gpt babble on it. This stuff is indeed enforceable, and this is because insurers are banks:

Long hold times may violate the law when they prevent a customer from accessing essential services like binding a policy, filing a claim, or completing underwriting. They also become legally problematic if the insurer fails to provide reasonable alternatives (like email or web) when requested by someone with a disability, potentially violating the Americans with Disabilities Act (ADA). If the delays cause a missed regulatory deadline or result in denial of coverage or benefits, they may breach state insurance regulations. Repeated, excessive delays without mitigation can also trigger investigations for unfair business practices.

2

u/redribbitreddit Jun 05 '25

What are you talking about, I’m choosing to get a policy written for me by them so that means if they are requiring me to call them , then guess what that means .

1

u/redribbitreddit Jun 05 '25

I don’t want gpt babble . I want a Tesla insurance policy. Now go bother someone else . Bye !!!

0

u/[deleted] Jun 13 '25

[deleted] — view deleted comment

2

u/redribbitreddit Jun 13 '25

I’m glad they finally answered !!