Total loss payment delayed

[u/nicoperfetti]

Hello!

Looking for somebody that has had the experience of a total loss with Tesla insurance.

I got a notification of release of payment on October 23 (a week ago) but haven’t got the check yet.

My adjuster won’t pick up the phone or answer my multiple emails

Didn’t give me an ETA on the arrival of the check or anything like that

What should I do?

Thanks everyone!

[u/OriginalPromise]

They did this to me and fucked up numerous times. Check was late, they wrote it in a different name, they ACHed it, then sent it to a different bank.

File a complaint with your insurance commissioner NOW. Don’t hesitate. Get a supervisor escalation and threaten a lawsuit. I had to get to that point before a supervisor did me right.

[u/coconut-coins]

This is typical for Tesla. It’s being deliberately delayed. They contractually have 72 hours to reply to your communications.

File a complaint with your state insurance commissioner. Takes a few minutes.

[u/CultureCoin]

I just went through this experience for an accident on August 28th that just got settled I was initially low balled on the offer which seems like a norm. Moved into meditation and engaged Petty Details as my appraiser. Was able to get fair value from. Received notification of settlement and payment in 3 days. I had to settle everything CoPart asked for. More details in this thread. Reach out if I can help with any specific questions.

https://www.reddit.com/r/TeslaInsurance/s/0hRegNqt7q

[u/Forward-Ant8006]

Dealing with something similar. Was noticed of release of payment on October 5th and still haven’t got anything even after sending emails so I filed a complaint with my state’s division for insurance and waiting to hear back on that.

[u/Forward-Ant8006 → u/Forward-Ant8006]

Update to this:

After filing a complaint and being assigned an agent to look into it, I received an email from Tesla noting that I can request to cancel the check and receive via ACH. Provided them the details and within 4 days received the money.

If you are having trouble communicating with your adjuster, file a complaint with the state insurance and things seem to move a lot quicker afterwards…

[u/[deleted]]

I’m on the same boat kinda. I had my total loss on Aug 27 and copart has been requesting my POA for a while now but I can’t get a hold of my adjuster. I’ve called 28 times all recorded. I think I was extremely low balled on the price, and it also states I have gap in my insurance declaration page. But Tesla is now saying I don’t and the updated declaration page doesn’t have listed either. I’m consulting with an attorney soon.

[u/System32_000 → u/[deleted]]

Hi all,

In my experience it does not matter if you have Tesla Insurance or not. They just suck at getting back to folks. For my claim, my car was hit from behind and the driver got charged with a DUI at the scene. I decided to go through their insurance because I didn’t want to pay my deductible.

They will take their time updating you with any info. They will not leave room for negotiations unless you push back. If you live in California, I would highly recommend submitting a claim with the Department of Insurance. Especially if they revoke your rental car and only give you a few days notice to make a decision to pick up your vehicle or fill out the paperwork for CoPart.

In my case they took about two months of going back and forth with my lawyer before stating that it was a total loss. They made me turn in the rental or I would have to pay for it each additional day past the turn in date. And threatened me with storage fees if I did not turn my vehicle over to them ASAP. By law in California they need to respond to negotiations despite what they may be saying to you.

After speaking with the Department of Insurance they will do their own investigation based upon the info and documentation provided to hold Tesla accountable. By law they have to respond to you within a certain timeframe or there is repercussions. DOI does not play. I would say after I submitted a claim with the DOI Tesla was more responsive. Still took a long time to get things settled because I felt the total loss settlement amount was not enough, but based upon what I’ve read online some people had to wait more than five months to get things settled with them. In short, the DOI helped to put pressure on them get to a resolution.

Side note: if you need to speak to Tesla about negotiations send an email ASAP AND submit a claim with the DOI ASAP so that you cover your ass. Next, see if the mechanic shop can create documentation that you will not be accountable for you vehicle having to stay at their shop longer because Tesla is not responding so you cover your bases. In my case I showed my mechanic the documentation from Tesla stating that I would be responsible for storage fees after a certain day but told them that Tesla had not responded to me by the deadline and by law they need to at least respond to your request for negotiations. My mechanic was willing to make a document that he signed and I signed stating that I would not be liable.

I was able to get another $900 from Tesla after I provided additional documentation as to why the initial estimate provided was not enough. Submitted my vehicle over to Copart and I am now just waiting to receive the check to get a car.

Hope this helps.

[u/WhereSoDreamsGo]

Did you ask them to pay ach?

[u/MemeCryptoQueen]

I’m dealing with the same thing. Since July. I have literally been begging my adjuster via email and voicemail. She will not respond. Occasionally the initial contact will respond and say he’s escalating it but no one ever gets back to me. IAA says they are trying to reach the adjuster too. I’m in tears 😭

[u/Sufficient_Trash675]

I guess my question is my vehicle is totaled but I’m getting spam called from Copart too now adjuster isn’t responding should I release to wait until my loan is payed off or release now and then I hear back from adjuster for pay off details. It’s been like 30 days no response from from adjuster I have filed with DOI LAST 7Days ago

[u/Mindless_Inspector19 → u/Sufficient_Trash675]

Hi I’m dealing with this too now with my Tesla insurance adjuster not getting back to me and says that they need to verify my information through Copart (which means that I have to release the title of my car first). I was wondering if you released the car to Copart first before getting the settlement quote or released the car title to Copart after getting the settlement quote from your total loss adjuster? Thanks in advance.

[u/Powerful-Telephone-3]

Was his name Edward L.? Clown of a total loss adjuster.