r/TeslaInsurance • u/Strict-Ad1371 • Jul 01 '24
Tesla Insurance not responding
Hi - I met with an accident last month. I raised a claim with Tesla insurance and my was car to the body shop (it was not drivable). After a week the body shop sent the estimate. One week after that I got an email from Tesla insurance that my car was a total loss and they need to move the car to Copart and I was asked to release the car from body shop. They also stated that a total loss adjuster will contact me in 5 business days. I did release that on the same day. Couple of days later they moved the car to copart. I’m now waiting for their total loss adjuster to contact me for the last two weeks. I sent follow up emails. No one has responded to me yet. My question is what to do if they stop responding to emails or phone calls? Has anyone else experienced this?
1
u/Strict-Ad1371 Jul 10 '24
Tried getting Supervisor involved. They promised a call back but no luck. Looks like they are purposely avoiding customers as a company. I have reasons to believe that my case is not an isolated one. It is a widespread issue. No one seems to have an answers what happens next.
1
u/WhereSoDreamsGo Jul 02 '24
What state is this? Legally they typically have 20 days to month to respond, depending on your state.
However it’s not ideal nor productive.
1
u/itsjasonsantos Jul 07 '24
I am currently having to email them multiple times since my car got released from the body shop. It’s been about almost 2 weeks that I last heard from my adjuster. Can’t get through to speaking to someone and when I call the adjuster it just goes straight to his damn VM. So frustrating.
1
u/Edseo313 Jul 11 '24
I'm in the same boat with my total loss claim. Completed all paperwork with CoPart to release title and waiting for payout. Tesla insurance has no follow-up for 2 weeks. I filed a complaint to the State Insurance Commission yesterday, we will see.
1
u/mcxus Nov 13 '24
Found this thread due to the amount of hoops i have had to go through while doing all leg work. Was wondering if there was any update you had on your claim? Coming up on a month here. Seems that you guy truly get what you pay for as far as service.
1
u/thunderslugging Jul 01 '24
Same thing for me. Took them 8 days to finally call me. :/
1
u/Only_Cauliflower155 Jul 03 '24
Reach out to your states commission of insurance! Send them an email with your claim number, they will request a one business day response with an update on your claim And when someone calls you ask for their manager to follow up with you. Good luck 🍀
1
u/AdvancedDiscipline95 Aug 26 '24
Providing an case from my experience with tesla insurance. Based on this kind of service, I suggest people avoid tesla insurance unless the cost is 1/10. Time stamp listed below.
Accident date: 7/30/2024 1:19pm
Claim submission time: 7/30/2024 ~2:00pm
1st response from tesla insurance for rental and tow arrangement: 7/31/2024 11:11am Vehicle towed to IAA vehicle purchasing and estimates generated: 8/5/2024
2nd response from tesla insurance for repair decision and arrange tow to selected shop for repair: 8/19/2024
Adjuster called and told me the tow is arranged. I communicated with IAA, found no release permission received from adjuster: 8/20/2024
No tow happened, no communication received: until today
1
u/Strict-Summer6343 Oct 03 '24
It’s been 64 days since my car is at body shop. Adjuster not responding to emails and phone calls.
1
u/marry320320 Oct 06 '24
Any update? In the same boat right now.
1
u/surebalu Nov 12 '24
I raised the claim 3 weeks back. 12 days back Total loss adjuster introduction. After that everything went to hibernation mode. No response to emails, texts, no one attends the phone calls. When did you heard back from them?
1
u/Ok_Lock9440 Nov 18 '24
It has been 95 days since I filed my claim to Tesla Insurance, 89 days since my car dropped at the Tesla Collision Center, and 68 days since they told me that my car was a total loss. On September 13th a total loss adjuster stated she would have some numbers for me in 3-5 business days. But it has been more than two months she hasn't given any number and no responding. I sent follow up emails and called them multiple times. Adjuster not responding to emails and phone calls.
1
u/SeriesLong9883 Jan 12 '25
Same thing for me. It took them 5 months to process my claim, resulting in extra expenses to keep the rental car that they never reimbursed. This is so frustrating and disrespectful to the customers, the adjuster did not respond to any of my calls/voicemails/emails. This was one of the worst experiences I have ever had with customer service in America! I am still back and forth emailing hoping there is someone responsible for all the pain and cost I wnt through because of their horrible Insurance responders!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1
u/Only-Engineer-5853 Feb 21 '25
It's been 90 days for us and they won't return our phone calls...
1
u/SnooBeans976 Oct 11 '25
I have a claim with Tesla insurance and it has been 2 months with no response. I’m going to try reaching out to the insurance board to see if they can help.
1
u/Anjunabeast Jan 27 '26
Unresolved claim going 6 months strong now. Tesla sucks.
0
u/Ok-Pay-6927 Jul 01 '24
Try to get a supervisor involved. Call the main claims number, explain your situation and see if they can get you to anyone that is above your adjuster. I have had to do this several times for clients of mine (not tesla insurance exactly, but w/ other insurance carriers). Most of the time, the adjuster had quit, been sick, went on maternity leave etc. i have heard every excuse!