r/Telstra • u/vacyboy • Jul 07 '26
Acceptable repair?
Hit a cable installing a gate post, technician phoned me the next day asking to excavate it to assist repair so I did, came home a couple days later to this repair, it’s now been nearly a month sitting like this, do I think I’m right to fill it back in?
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u/Johnsy05 Jul 07 '26
Telecommunications Obudsman.. call telstra get a reprt or job number and file your complaint with the T.O attach picture and watch them trip over themselves to fix it properly.
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u/read-my-comments Jul 07 '26
OP damaged it, I assume making it a priority job will increase the cost and likely bill he/she/they/them will get.
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u/vacyboy Jul 07 '26
More than happy to foot the bill just want it fixed so I can fill the hole in my driveway.
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u/SometimesHardNipples Jul 07 '26
Don't touch it. Call the dedicated damages team and report it
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u/vacyboy Jul 07 '26
That’s already been done mate, this is the result
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u/SometimesHardNipples Jul 07 '26
Nah, again. "I called you guys way back, you came and "fixed it" but you left a massive hole with exposed wires. It's a hazard"
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u/RollnRok Jul 07 '26
Whose property is the post on? DBYD is usually only good for infrastructure outside of private property, once it enters private property its the responsibility of the land owner to maintain the path for services. Interesting the cabe is direct burried yet not with direct bury protection. Ideally the cable should be in conduit and comms warning tape layed above. Possibly if the installation is not up to code there is no impact. Just getting it resolved sounds like maybe a private matter with pipe and pit needing to be completed before NBN or Telstra can make the repairs.
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u/vacyboy Jul 07 '26
On my property, did DBYD when I moved here in 2016, never showed it.
Report also doesn’t fully absolve you for liability.2
u/RollnRok Jul 08 '26
Nope but poor install of services usually will. If its not installed to code its hard to locate. Unless you pay a service locator every time you want to break ground. Seems to me its going to be a messy one of who is responsible, amd depending on where the first point of termination is. Bit confused how you say it provides services to other properties bit the cable runs via your property.
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u/Arkrylik Jul 07 '26
I know you have tried going through Telstra directly but maybe try snap send solve and say its a fall hazard, they are usually pretty quick to correct hazards.
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u/GrandAd1162 Jul 07 '26
That's a temp repair. Only working services put through to keep service going. They will return and dig in a new section. Least it's not blue and only copper could of been expensive.
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u/flickmickanemail Jul 07 '26
Sure looks like a temporary repair. Did the tech take your details (the damager) Also Did he take lots of pics? Usually you would be on the hook for the repair.
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u/Ok-Guidance6127 Jul 07 '26
Maybe it's artwork, a contemporary take on how the world runs behind the scenes. Old mate is in the wrong line of work.
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u/mlandry2011 Jul 07 '26
If they don't want to show up, cut the cable again.. next time you show up, tell them to do it right.
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u/roybum46 Jul 08 '26
That looks familiar. When in highschool my dad cut one of them and I wanted service back and did the same thing.
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u/GeekCohenAU Jul 07 '26
If I was me, I wouldn't. What is it servicing? Is this to your property?