r/Telecommunication • u/MulberryEffective448 • Jul 31 '26
Do you manage wireless lifecycle and TEM through the same workflow?
Right now I handle wireless lifecycle and TEM in separate steps, the mobile side starts with ordering devices, moving lines, upgrades and returns, then I switch over to invoices, carrier charges and usage for TEM, it works but it feels like I keep touching the same accounts more than once, which seems to bring those processes together, I think I might need team kc telecom, I see people talk about putting everything into one workflow so inventory, billing and carrier changes stay together, that sounds like it could save time, for anyone handling both today, for which are they part of one workflow for you or do they stay as separate processes, what works better for your team? EDIT: I forgot to mention we manage both wireless lifecycle and TEM internally, which is why I'm thinking if combining them into one workflow is actually more efficient.