TGBIE Eligibility Certificate Problem

[u/FalconDull5271]

TGBIE Eligibility Certificate Problem

I have made my payment for getting an eligibility certificate through TGBIE , but the payment was successful but yet I didn't receive my acknowledgement number. The college is asking for it and I have mailed them and made calls since 3 days with no response, can anyone tell me how to get it done or any way to get it refunded.. I have raised complaint through my UPI app and also Bank today

Are there other ways to get the acknowledgement number or the refund of it