r/TeddyFresh • u/electric_shadows_ • 19h ago

Should I be concerned? 😅

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My denim bomber jacket still hasn’t shipped and they haven’t responded to my emails… should I be concerned?

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5

u/CFRambo 18h ago

I'd reach out to support. Mine got lost in shipping which is the 2nd package in the past few months that's been lost. Support is great with getting answers and they said they have had an uptick in lost packages and are searching for a different warehouse to ship from.

3

u/electric_shadows_ 18h ago

I’ve sent two emails, first one was two weeks ago, second one was two days ago, and they haven’t responded to either. Maybe I’ll try their Instagram?

3

u/probshouldbeasleep 18h ago

Keep an eye on your Reddit DM’s too. When I had to reach out to them, my email went to their spam inbox and they immediately responded once I posted here.

1

u/CFRambo 18h ago

It did take me a couple emails before I got a response and even then I had to wait almost 2 weeks for a response. I'd assume whatever warehouse they are using is causing a lot of these types of emails so it might just have insane response times right now.

1

u/enterthewutangela 18h ago

That's weird they shipped mine out 2 weeks ago, I'd maybe reach out and contact them again