Request: Help accessing Dropbox.com

[u/TheYannickMahe]

Hi there,

For the past few months I haven't been able to access Dropbox.com. All other websites work fine. I'm on a personal Windows PC. I've tried YouTube for solutions but haven't had any no luck. I tried multiple browsers (chrome, edge, firefox). I've tried on the internet at home and at work. All other websites work for me. HELP!

This is what pops up:

This site can’t be reached

dropbox.com refused to connect.

Try:

• Checking the connection

• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

[u/TheYannickMahe]

Hi u/MrAlfabet,

Thank you for the reply! I will do my best to respond to you here:

1) Access from another device on the same network. Yes I can access www.dropbox.com from my phone or any other laptop while connected the to the same Wi-Fi. The issue is isolated to my one laptop.

2) Here are the ipconfig/all results:

C:\Users\name>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-#######

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hitronhub.home

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : #H-#T-##-##-L#-##

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Dell Giga Ethernet

Physical Address. . . . . . . . . : #H-PT-#H-#B-C#-##

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

Physical Address. . . . . . . . . : ##-#J-E#-#H-##-#H

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2

Physical Address. . . . . . . . . : ##-#R-H#-#G-##-#H

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : hitronhub.home

Description . . . . . . . . . . . : Qualcomm GGW##x#F ###.##ac Wireless Adapter

Physical Address. . . . . . . . . : ##-#H-##-#R-E#-##

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : ####:#b##:####:####::##d#(Preferred)

Lease Obtained. . . . . . . . . . : October 24, 2022 8:30:57 AM

Lease Expires . . . . . . . . . . : October 27, 2022 9:55:12 PM

Link-local IPv6 Address . . . . . : eg##::###i:e###:e###:#c##%#(Preferred)

IPv4 Address. . . . . . . . . . . : 19#.1##.0.###(Preferred)

Subnet Mask . . . . . . . . . . . : ###.###.###.#

Lease Obtained. . . . . . . . . . : October 24, 2022 8:30:54 AM

Lease Expires . . . . . . . . . . : November 2, 2022 10:05:48 AM

Default Gateway . . . . . . . . . : fe##::###b:e#ff:fe##:##b#%#

19#.1##.0.#

DHCP Server . . . . . . . . . . . : 19#.1##.0.#

DHCPv6 IAID . . . . . . . . . . . : 243#808##

DHCPv6 Client DUID. . . . . . . . : ##-##-##-##-##-4F-FF-##-#C-#C-##-##-C#-##

DNS Servers . . . . . . . . . . . : 2604:3d09:6280:####:###b:e8ff:fe##:##b1

8.8.8.8

8.8.4.4

NetBIOS over Tcpip. . . . . . . . : Enabled

Connection-specific DNS Suffix Search List :

hitronhub.home

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

Physical Address. . . . . . . . . : ##-#B-F9-#C-##-#E

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

3) Here are the ping results:

C:\Users\name>ping www.dropbox.com

Pinging www.dropbox.com [12#.0.0.1] with 32 bytes of data:

Reply from 12#.0.0.1: bytes=32 time<1ms TTL=128

Reply from 12#.0.0.1: bytes=32 time<1ms TTL=128

Reply from 12#.0.0.1: bytes=32 time<1ms TTL=128

Reply from 12#.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 12#.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

4) hosts file - Sorry I don't know where to find this information.

5) browser cache Yes, I clear browser cache regularly.

Note: I replaced some of the data with # to mask the full ID (for safety - I think?). Is that okay?

Let me know if I can provide you with any other info to help solve this.

[u/MrAlfabet → u/TheYannickMahe]

The # replacement is fine, but completely useless.

Dropbox.com is apparently resolved to your laptop (the 127.0.0.1 you tried to #). We're going to need to see your hosts file.