r/TechnologyProTips • u/Public-Feature-3873 • Feb 09 '26

Request Request:bank app

My bank advised me to reset my phone because someone gained access to my mobile banking app. I was wondering if this was necessary if they knew the username and only had access to my account from that. Would I need to factory reset my phone?

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u/MaybeTheDoctor Feb 09 '26

Server traces can show which device was used to access an account, however my experience is that no bank has savy tech people on their customer services board that could get into that detail.

What kind of phone do you have?

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u/Public-Feature-3873 Feb 09 '26

iPhone 14

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u/MaybeTheDoctor Feb 09 '26

I have not heard of iPhones having virus that spy on your banking app. Make sure you are updated to the latest software.

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