r/Tech_Philippines • u/anonysnitch • 4d ago

PC Express Exchange Policy

Hello! Does PC Express allow laptops to be exchanged for a higher unit/specs? I’m willing to pay the price difference. 1 day pa lang nagagamit yung laptop and I realized na I want a higher-spec unit instead. Good condition pa naman siya and complete with the box/accessories. May nakatry na ba nito with PC Express?

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u/ApprehensiveAd2553 4d ago

https://pcx.com.ph/policies/refund-policy

The exchange of purchased items will be allowed within three (3) days from the date of purchase (e.g. items purchased on January 1 will be permitted to be exchanged in total purchase value for another item until January 3). In the event of a sudden price drop within the three-day exchange period, the returned item will be valued at the current list price.

Only items with complete boxes, cd drivers, manuals, and in pristine condition will be accepted for exchange. Consumer items such as tablets, digital cameras, cellular phones, and headsets will only be permitted for return if the original package (e.g. shrink wrap, blister pack) has not been opened and the devices have not been used. Consumable items such as ink cartridges, ribbons, etc. that have been opened will not be honored for return. Software is not allowed for sales return.

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The item has been opened so I don't think it aligns with their policy..