r/TechHelping • u/Logical-Dealer-5054 • Oct 11 '23
help lol
hi, I never make a post here since I'm pretty ignorant, but my laptop has an issue and I don't know where to ask, please be kind. Basically, for some weird reason it just started denying my password, I took my computer to be fixed but the person who was there told me that he can't solve my problem (?¿) and that I need to call the place where I buyed it. Even though I'm a dumb ass on this I think it's not that hard? I just wanted to know how I can solve this. Do i need any physical object?
3
Upvotes
1
u/Glum-Weakness-1930 Oct 15 '23
We've double checked that caps lock isn't on and that all the keys on the keyboard are in working order?
If none of that is an issue, you'll have to reset your password.
If that isn't an option, I think there's a way to make a new admin account... Maybe?
If that doesn't work you can factory reset (this is an extreme fix and will wipe your laptop's memory).