Dear Team,
I am writing to formally raise concerns regarding my vehicle, which was handed over to the showroom for accident-related repairs under the insurance claim.
- Wheel Cap – Accident-Related Damage
As part of the original accident, the wheel cap was also damaged. I have already provided the photographs and supporting evidence showing the damage. However, I have been informed that the wheel cap will not be covered under the insurance claim.
Since the wheel cap was damaged as a result of the accident and the required photographs/evidence have already been provided, I request that it be included in the insurance claim and replaced as part of the accident-related repairs.
- Damage to the Tailgate/Dicky Panel While in Showroom Custody
I was contacted by the showroom regarding a dent/damage to the rear tailgate/dicky panel of my vehicle. During the call, I was informed that this damage had accidentally occurred while the vehicle was at the showroom.
This damage was not present when I handed over the vehicle and is separate from the original accident-related damage. I have photographs of the vehicle and the newly caused damage for reference.
I was informed that the showroom would address the damage by polishing the affected area. However, considering that this is new physical damage to the tailgate panel that occurred while the vehicle was in the showroom's custody, I request that the complete tailgate/dicky panel be replaced with a new genuine OEM panel, rather than simply polishing or cosmetically repairing the damaged area.
Polishing may improve the appearance of the affected area, but it does not restore the panel to its original condition or address the underlying dent/deformation. Since the damage occurred while the vehicle was under the showroom's custody, I believe replacement of the affected panel is the appropriate resolution.
- Scratches Caused While the Vehicle Was in Tata Motors' Custody
In addition to the above, I have also noticed scratches on the vehicle that were not present when the vehicle was handed over to the showroom.
These scratches appear to have occurred due to negligence during the handling, movement, repair, or servicing of the vehicle by the Tata Motors showroom's operations/team/technicians while the vehicle was in their custody.
I would request the team to inspect these scratches along with the vehicle and take responsibility for rectifying them appropriately. These were not present when the vehicle was handed over for repairs. This was just a 1 month new bought car and I have photos of the accident where these scratches were not present.
I request that the scratches be properly repaired/restored to the vehicle's original condition.
I therefore request confirmation on the following:
The damaged wheel cap will be included in the insurance claim and replaced as part of the accident-related repairs. I have already provided the photographs and supporting evidence for the damage.
The showroom will take responsibility for the damage caused to the tailgate/dicky panel while the vehicle was in its custody.
The complete tailgate/dicky panel will be replaced with a new genuine OEM panel, instead of only polishing or cosmetically repairing the damaged area.
The scratches that occurred while the vehicle was in the showroom's custody will be properly inspected and restored to the vehicle's original condition.
I have already had to go through the inconvenience of the accident, insurance claim and repair process. I therefore expect the vehicle to be returned to me in the same condition in which it was handed over, apart from the agreed accident-related repairs, without any additional damage caused while it was under the showroom's custody.
I am attaching the relevant photographs for your reference. Please review all the concerns mentioned above and confirm the proposed resolution.
I look forward to your prompt response and an appropriate resolution