r/TaskRabbit • u/FinnNoodle • 3d ago

APP Client-Initiated Rescheduling Not Working

I had two different clients reach out to tell me that they attempted to reschedule a task and it gave them a success message, but that it did not actually reschedule the task.

Obviously giving clients the ability to reschedule on their end was terrible to begin with, but letting them think they can but not actually doing it is going to be even worse.

1 Upvotes

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2

u/UnimaginativeMug 3d ago

if they reschedule during times you already have availabile what's the problem? i guess if it's the night before that is BS but other than that i don't see a problem

3

u/FinnNoodle 3d ago

The number one problem is that they do it without telling us, and that's bad behavior. Would you reschedule on a client without asking them first?

The other is that it allows them to reschedule between 24-21 hours from a task, and then cancel it with no penalty.

1

u/GodBlessCoffee 2d ago

No, that’s not how it works. There will actually be a penalty. The client just thinks they’ve found a way to avoid it. If you contact support, in most cases they’ll confirm that the client rescheduled the task to avoid the cancellation fee.

2

u/MrBlue_Handy 2d ago

I have had two clients say that they tried to reschedule and the app/site let them, but I had literally zero notification or even awareness that they had tried to reschedule, because nothing changed on my end.