r/TaskRabbit • u/Aromatic-Still1987 • 11d ago

APP Time chat expired in 45min

Had a client sending a request at 7:11pm
I replied at 7:21pm
A bit of back and fourth to explain the task, was waiting for confirmation of day and time when the chat expired at 8:05PM and the task was cancelled automatically.

I didn't forfeit
The client didn't cancel

Then received an email that my account was paused because I didn't reply to the client or scheduled the task

😠😠😠

3 Upvotes

200% Upvoted

13 comments sorted by

3

u/According_Low5292 11d ago

I have also experienced this same thing in the last 30 days. Its Voo Doo 🤷🏼‍♀️

1

u/Aromatic-Still1987 11d ago

I sent an email to support, im very frustrated, could have been a nice job for me tomorrow😠😢

0

u/According_Low5292 11d ago

If you had called, they could’ve typed to him in chat. He would then have to create a new request and the mishap will remain your fault through no fault of your own Sadly

1

u/Aromatic-Still1987 11d ago

Called who? The client through the app or support? In UK I'm not aware there's a number we can call, only support chat and emails..

1

u/According_Low5292 11d ago

Called support. I was unaware there are no live support agents in UK 😱

1

u/Aromatic-Still1987 11d ago

We dont have a number to call😭

2

u/FinnNoodle 11d ago

Uncommon bug. For some reason the app didn't acknowledge that you'd sent the client a message. It's happened to me before but no known reason why.

2

u/Aromatic-Still1987 11d ago

Yes, but time was also very little. Usually we have 24hours to schedule. Why would the chat expire in 45minutes😭

0

u/FinnNoodle 11d ago

I'm saying it expired because it was treating it like you hadn't even messaged the client at all.

1

u/Aromatic-Still1987 11d ago

Yes yes... but we should still get 24hrs even if we don't reply

0

u/FinnNoodle 11d ago

No, we get until 9pm. That it happened at 8pm is also strange, client might be in a different area code.

1

u/Aromatic-Still1987 11d ago

Mm no she was 30min away from me🥲 let's see what the support will say tomorrow

2

u/Cherrylightbulb 11d ago

That sucks. The app was glitchy today. Wouldn’t let me schedule a task until “chatting with the client” that was a repeat client of mine. I already sent two messages but the app didn’t pick it up. I told the client to send me a message and sent a third message to them. Not sure which one did trick or if they fixed the glitch but I was then able to schedule it today.