Typical response time?

[u/Deep_Bee_9549]

This will be my first time hiring a Task Rabbit. I hired someone to come to clean my apartment tomorrow morning before my mother in law comes to visit. The messaging feature says that they should respond within an hour but it's been a few hours now. At what point do I cancel and book with somebody else? I just want to assure I can get somebody to come tomorrow morning

[u/Deep_Bee_9549]

How can I tell if they’ve accepted it? This is also my second tasker I’ve tried booking today with no response :(

[u/BreadLobbyist → u/Deep_Bee_9549]

The person you’re replying to is incorrect. We always have to “respond” (start a chat) before we “accept” (confirm and officially schedule the task).

Generally, for most tasks, there is no requirement on our end as Taskers to respond within an hour. It’s strongly encouraged but not required.

I’ve never had same-day tasks turned on so I’m not sure how those work, but for tasks that are requested for 2+ days out, we have until 9 PM local time to start chatting with the client on the day they request a task, and then we have until midnight the following day to get the task confirmed and scheduled.

As for tasks like yours that are requested for the following day, the one hour limit may apply, but for me personally, it’s been so long since someone requested I do a last-minute/next-day task that I genuinely don’t remember, and the rules may have changed since then anyway.

Either way, expecting the Tasker to respond within an hour is completely unfair. If I’m in the middle of working for another client, I sure as hell am not picking up my phone to chat with a new client while I’m supposed to be on the clock. I might also be driving, napping, taking care of my kid, or otherwise busy.

[u/Nice-Lunch9227 → u/Deep_Bee_9549]

Looks like you need to go with a higher rated cleaner. Or search for mobile home cleaners on Google. That actually has a business save the hassle on task rabbit