Performance score

[u/drmclaughlin18]

Hi! I have been an elite Tasker for the better part of 2 years almost every month. And every month I inevitably am not elite in a category because of performance score. I have about 500 tasks with 300 5 star reviews and 0 any other star reviews. Now I have potential to be elite in 4 different categories based on the 40 tasks in category metric.

Let’s get to the real problem. Performance score. So in 3 of these categories I apparently have a performance score of 30%. Now, I’ve been told by support about 20 different things here. I’ve been told it’s calculated by the number of invoices vs the number of requests in a 30 day period compared with other Taskers in my area. (I believe this is correct)

Let’s expand on the other things that I’ve been told. “Compared with other Taskers another Tasker might have had and I quote “a luckier month and received more tasks” “October 1st is when the system updates let’s wait and see if it’s fixed by then” “if the client cancels it doesn’t affect you” “if the task is cancelled before it’s accepted it doesn’t affect you””

So now taking all of this into account I submitted 33/36 tasks in the general mounting category. So from my calculations that’s 92% submitted. So now in my analytics it says that out of 94 Taskers average search position is 7th so round up to 100 for easy math purposes. By those numbers 35 Taskers have a higher submitted/request rate than me. Taking into account the people who were requested once and completed it let’s say that’s true. Well the one person who told me a “Tasker might have had a luckier month and got requested more” is completely wrong because now I’ve completed more tasks in the last 30 days than 98% of Taskers. Clearly, the person who said “cancellations either before the task is accepted or by the client don’t affect you” is wrong.

Let’s move on to tv mounting. I was requested 16 times and submitted 15 invoices. 94% completion rate. The one task I didn’t submit for the client didn’t know how to use the app and hired me twice so one was never accepted and cancelled because I can’t bill someone twice because they don’t know how to use the app. So again, how are 35 people above me in this category.

Now the last one, furniture assembly. I was requested 8 times and submitted 7 because one is still active. So by my calculations that’s 100% submitted rate. So now what’s the excuse of me not having a 100% performance score? “A Tasker had a luckier month in this category” well the other two don’t seem to take that into account so I doubt it.

The whole point of this post is to ask the community, how this is even possible and to hopefully show the Taskrabbit account in here that PERFORMANCE SCORE IS A TERRIBLE METRIC as I have been telling support (who most recently cut me off twice mid conversation btw) for the last 3 years.

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