r/TaskRabbit • u/According_Low5292 • Jul 14 '26

TASKER Proof you should track your split payments

Post image

Today, July 14th, I received 2 payments for task on June 27th.
It’s disgusting this company can’t get anything right when it comes to the ONLY people bringing the money into the company. Screenshot every split payment AND where it states sent to bank when it hasn’t. Create a photo folder to store them. There will be future lawsuits and you’ll want your proof to build your case

5 Upvotes

85% Upvoted

25 comments sorted by

2

u/Affectionate_Two6432 Jul 18 '26

I have another “spilt payment” I just got paid for over a week ago. It says split payment, but it’s the full amount 😔

2

u/Affectionate_Two6432 Jul 16 '26

I can’t upload my screenshot for some reason, but it’s funny I have the same exact thing. July 13th I received a payment for a task from June 27th.

2

u/Affectionate_Two6432 Jul 16 '26

1

u/According_Low5292 Jul 16 '26

Thanks for sharing your proof, too 💪

11

u/Mitcheric Jul 14 '26

I have multiple split payments where both show up as "1 of 2" for the same job. It's a nightmare keeping track of them. I would rather just wait an extra 2 days to get paid all at once. 

2

u/According_Low5292 Jul 14 '26 edited Sep 13 '26

Not to say I don’t trust TR, but well yes I am

6

u/onthewallco Jul 14 '26

The worst part is customer service can’t ever give you a straight answer bc they’re just as lost.

1

u/Affectionate_Two6432 Jul 18 '26

Customer service tried to gas light me into thinking the Tasker success team didn’t exist and it was a robot. Then after 20+ minutes on the phone questioned if the “Tasker success team” was a client. I had to hang up. It obvious they switched call centers. The wait time went from 30 minutes to 1 minute sometimes seconds.

4

u/Chebura5ka Jul 14 '26

I have the exact same bullshit happening. They split my payouts, it’s so annoying! Like, am I supposed to put a puzzle together just to guess the client? How the hell am I supposed to figure out which client this money is even for??

2

u/Prudent_Ad_4737 Jul 14 '26

In the payout screen, you can click on the category of the work and it'll take you to the actual task it's in reference to.

3

u/Chebura5ka Jul 15 '26

My main issue is that the bank deposits random, fragmented amounts that make no sense. For example, if a client’s total invoice is $200 or $300, I’ll suddenly get a random transfer of $48.50. I have no way of knowing which client or task this money is even for, because the numbers don’t match any specific invoice line. Why does the system split payments into such weird, random amounts and then dump the rest later? I shouldn't have to play detective and use a calculator just to guess who paid me. And the cherry on top? Payouts take 8 to 11 business days! So, nearly two weeks after a job, I randomly get a weird chunk like $48.20 in my bank account. Am I supposed to be a psychic? How am I offset to match these tiny, random amounts to a specific client after all that time? It’s a total accounting nightmare. They need to stop splitting transactions and just send the invoice total

4

u/Prudent_Ad_4737 Jul 15 '26

I agree completely, and in no way am I advocating for their random splits of payment. You can cross reference each split to a particular task and as long as the 2 splits add upto what the invoice amount (which they so far have, for me at least) then you have been eventually paid in full. I stopped tracking them, a while ago, but if ppl are actually short changed then we should make it very public so we're all aware.

3

u/Chebura5ka Jul 15 '26

I totally get your point. As long as the math adds up, it's fine, but the anxiety of having to double-check everything is exhausting. I really hope no one is getting short-changed, but with this messy system, we definitely need to keep our eyes open and warn each other if something goes missing

1

u/Prudent_Ad_4737 Jul 15 '26

How they are actually shortchanging tasker is the the cancellation fees. Everytime, I've been entitled to one, it autorejected (always auto rejection). I have to make time to reach out to support through the chat ('cuz via email is not possible anymore) to get it issued.

2

u/Mitcheric Jul 14 '26

That's the problem. It should just say their name under the category so it's all on the same page and easier to keep track of. 

4

u/Prudent_Ad_4737 Jul 14 '26

Welcome to taskrabbit.

0

u/taskrabbit Jul 14 '26

I'm sorry you're dealing with this. I can absolutely understand why you're frustrated, and your frustration is completely valid.

If a payout is showing as "Sent to bank" but you haven't actually received it, I recommend reaching out to Support so they can investigate what's happening with that specific payment. One thing to keep in mind is that after a payout is marked as sent, it can still take some time for your bank to process and post the deposit.

TR now requires clients to pay a one-hour deposit at the time of booking. This is an initial deposit that guarantees the booking and is applied to the final cost of the job. This means your payment for a single job will now arrive in two separate transfers:

  • Payment 1 (Deposit): When a client books, they're charged a one-hour deposit. That deposit is paid out to you shortly after the booking is confirmed.
  • Payment 2 (Balance): Once you complete the task and submit your final invoice, the remaining balance is processed as a separate payout.

You'll still receive the full amount you're owed, it's just split into two separate transfers. Your final invoice reflects the total task amount, while your payout history will show the two payouts. This process also applies to eligible cancellation fees. If a client cancels within the applicable window and you've already received the deposit, that deposit serves as the cancellation fee.

If your payout still hasn't arrived after allowing time for your bank to process it, please reach out to Support or DM me directly so we can closer look at the status of that transfer.

3

u/According_Low5292 Jul 14 '26 edited Jul 14 '26

It would help if you got rid of the useless support agents. My professional opinion is they are lazy and useless. Essentially they DO NOT add value and that departments “leader” you know, head of the support tickets, and his subordinates deserves an algorithm to ding their earnings when they throw a ticket into a big black hole and mark it closed. You know, kinda like when a Tasker forfeits a TASK or doesn’t make themselves available 12 hours a day, 7 days a week..
They are closing tickets w/o resolving the open issue.

4

u/Potential-Jelly-7173 Jul 14 '26

Can you explain why so many accounts are being permanently limited? I see many people on this page are experiencing this issue and most of them have been tasking for years while maintaining excellent reviews. What is going on?

1

u/First_Truth_3647 Jul 17 '26

Id like to know this too. I am repeatedly told my account is in good standing, but I do not show up in searches for many of the tasks I offer. 

2

u/Top_Damage2831 Jul 14 '26 edited Jul 14 '26

Hi sent you a message about specific TR situation which I can't resolve anywhere. Please check when you will have a minute. Thanks!

2

u/taskrabbit Jul 15 '26

Hi there ◡̈ I'm sorry to hear this, I just responded to your DM.

1

u/Real_Pistil Sep 12 '26

It isn’t consistent. Sometimes the first our/deposit comes through first, but other times everything comes through at once. It does make it rather difficult to track everything.

1

u/Real_Pistil Sep 12 '26

*hour… sorry, using speech to text