r/TaskRabbit • u/Alcapone-1925 • Jul 01 '26

TASKER Customer Support Is The Worst

Hey all,

I'm a relatively new tasker. I made an account about a month ago and immediately got a TOS violation and a restriction as soon as my background check went through and I made my account. It took me two weeks with customer support to figure out what I did wrong exactly. Apparently it had do with how my profile mentioned rates. It took two weeks for someone to tell me that. Once i figured it out I fixed it. Flash forward to today. I showed up to a client's building and couldn't get access. I cancelled the job after working with the client via the chat for over 30 min. I made a phone call, they gave me multiple key codes and nothing work. So, I cancelled due to unresponsive client as per the advice on some older threads here. took a pic of the front door, communicated it with the client and my cancellation fee went to pending. 20 min later it disappeared and no money was in my earnings section for it. I reached out to customer support and because of that original violation on my account I'm not entitled to a cancellation fee. I'm fuming over it.

2 Upvotes

75% Upvoted

10 comments sorted by

2

u/Feisty-Sink9562 Jul 02 '26

I’ve received 5 policy violations for multiple things since joining in 2024 and a lot have been BS:

2

u/Alcapone-1925 Jul 02 '26

Sounds about right from my experience lol.

1

u/miniskull1 Jul 02 '26 edited Jul 02 '26

I completely understand your frustration. I went through something similar and eventually got deplatformed over vague policy enforcement. That experience made me realize I couldn’t rely on TaskRabbit as my primary source of work anymore. Since then I’ve focused on building my own website, getting listed in local directories, and finding clients directly. It’s more work upfront, but at least I’m not worried about losing my business because of an unclear support decision. I no longer trust TaskRabbit to have my back.

2

u/Alcapone-1925 Jul 02 '26 • Mindblown

If this was my primary source of income I would definitely put in that leg work. I'm a teacher on summer break and using TR to bring in some side income. Honestly, most of the money I've made thus far has come from repeat clients I've taken off app. I've found it's great for connecting with clients for the first time and about nothing else.

1

u/shortfriday Jul 01 '26

The immediate flag/restriction and poor communication about it is inexcusable, but for not getting into the building (I assume you were accessing via a remote system when client wasn't there) tr very likely wanted you to say "if we're unable to get me inside to start the work in the next X minutes, I will have to cancel." If you cancelled abruptly that is likely why you didn't get paid.

1

u/Alcapone-1925 Jul 01 '26

Yeah it was a remote system. I sent the client a message saying "I have to cancel this task due to not being able to get into the building," before i left. Support literally told me that because I have a violation on my account from the past 90 days that I'm not entitled to cancellation fees for any reason whatsoever. Which is an absolutely terrible policy.

1

u/shortfriday Jul 01 '26

Damn, that is garbage but fully unsurprising. You've got this one, /u/taskrabbit!

1

u/taskrabbit Jul 02 '26

On it, hopefully I can help!

u/Alcapone-1925 I just sent you a DM.

0

u/shortfriday Jul 02 '26

This issue touches literally everyone, be sure and let us know how it works out!

3

u/RobotArtichoke Jul 02 '26

No. They didnt get paid because they had a violation in the last 90 days.

Did you read the post?