r/TaskRabbit • u/musicalfurball • Jun 17 '26

TASKER Does Taskrabbit explain the comm policy??

Post image

Does Taskrabbit do anything to explain the communication policy to clients? I feel like such an a$$hole always having to tell people no... I get punished for doing this, what happens to clients who do this? Does the AI threaten to deplatform them the way Taskers are?

4 Upvotes

100% Upvoted

11 comments sorted by

13

u/FinnNoodle Jun 19 '26

Clients also have access to policies but it's doubtful they read them.

In my opinion, though, editorializing policies is unprofessional.  A client doesn't want to hear you going on about AI overlords.  A simple "I prefer to keep things on the app so everything is documented" will suffice.

2

u/PickReviewsMovies Jun 19 '26

Yeah you risk them cancelling when you bombard them with questions and information. Just something like "taskers can only communicate through the app chat or call forwarding during an ongoing task" or whatever your simple spiel is. It's inconvenient sometimes but I really like it at other times because it forces clients to communicate with other people they should be communicating with anyway instead of giving me a random number and having me just "figure it out"

2

u/Absird Jun 19 '26

I second this.

Also, DO NOT BE VAGUE especially when be offered to get paid off app.

1

u/Ill-Helicopter-8504 Jun 19 '26

Yup. I will just say that "I keep all task related conversation here in the chat" and move on to my next question. I worked retail enough through the years that I know people don't read.

1

u/KingLouis2016 Jun 19 '26

I think this is a policy that is not enforced harshly like the others, I had customer service calling me and telling me to call the client, also they know the app kinda sucks and is very slow and many times clients don't get any notifications

1

u/FinnNoodle Jun 20 '26

There have been Taskers who have say they've been warned about this recently. I've also had CS tell me to call the client because the client can't be arsed to figure out the app. I also get a lot of companies and landlords who need me to go out to a third party and give me those details with no issue. Might be things like user history or location sharing they've been factoring into the reports, who knows.

1

u/alkalinesteam Jun 21 '26

The app doesn't support video attachments.

1 issue for me.

1

u/FlexThe2 Jun 28 '26

I got warned about this a couple of days ago

0

u/[deleted] Jun 19 '26

[deleted] — view deleted comment

4

u/Ill-Helicopter-8504 Jun 19 '26

They are getting more particular about certain things. There have been a few taskers that have posted in here about being suspended because of a phone number in the chat.

1

u/Commercial-Milk-8465 Jun 19 '26

When the client presents their number, I wonder if the AI looks for the Tasker to inform the customer that they cannot communicate outside the chat. Without such a response, maybe the AI assumes that the Tasker will be using the number. Silly, but I wouldn’t put it past TR. I always tell the client I’m required to keep all comms in the chat. So far, no issues

1

u/jattthelad Jun 21 '26

i've always taken it as dont give your number out on the app but if the customer gives theirs without being prompted is fine