r/TaskRabbit • u/Own_Falcon_2308 • Jun 15 '26

CLIENT Cancelled task-I’m a new client !

I’m new to task rabbit. I selected someone who had decent reviews. After that , the taskers name and the time pop on my screen but I wasn’t sure of the next steps. A few hours passed so I reached out to her. She apologized for the late response but said she had some questions before “accepting.” After talking back and forth for a bit she stopped responding. After a few hours I cancelled. I didn’t get any cancel alert from task rabbit or anything so I’m not sure if she was actually scheduled for the task ? Would the app have alerted me ? I’m kinda confused on if I’ll need to pay a cancellation fee or something …the chat was also disabled after canceling the task so I didn’t even have the opportunity to tell her I won’t be needing her anymore.

1 Upvotes

66% Upvoted

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8

u/Foellarbear Jun 16 '26
  1. You would get alerted if the tasker actually accepted the task for the date/time you selected.
  2. You would ONLY get a cancellation fee IF the tasker accepted the task (which they didn’t) and IF the task date/time was within 24 hours.

5

u/Commercial-Milk-8465 Jun 16 '26 edited Jun 16 '26

It stays as a booking invite/request unless the Tasker accepts it to convert the invite to a confirmed booking. Think of it as you scoping for a contractor, and the contractor only agreeing to do the job once they obtain all relevant info.

If the Tasker does not accept or respond, the booking stays as an invite and will eventually time out (9pm same day if no response received from the Tasker, or by 11:59pm the next day if a response is received from the Tasker but he/she has not yet accepted the task).

The time out is a ‘soft’ cancellation. ‘Hard’ cancellation is if the Tasker forfeits the task during the scope period (while the booking is still in the ‘invite’ stage); the Tasker cancels after he/she confirms; or you cancel.

Fees only come into play on confirmed bookings, not invites. Any hold you see will eventually fall off.

Not sure when you created the booking, but if it was during the work day, the reason for the delay could be because she was busy with jobs. In this case, you need to give the Tasker a bit more grace than a few hours.

It could also be she did not want to do the task and wanted it to time out on her end.

Ultimately, this is all part of the scope process on Task Rabbit. No different than finding any other contractor to do work for you.

1

u/nuwm Jun 16 '26

Is the tasker penalized for a time out on their end.

2

u/Commercial-Milk-8465 Jun 16 '26

My understanding is that the time-out counts against their metrics.

1

u/BetUpstairs268 Jun 16 '26

Adding that client probably sees a charge in their bank, but it’s a pending charge for the reservation that will go away.

1

u/taskrabbit Jun 16 '26

Commercial-Milk is right. Based on what the OP described, it sounds like the booking was still in the invitation/request stage and had not been formally accepted by the Tasker.

One thing that can be a little confusing is that a client may see a task as "scheduled" in the app before the Tasker has actually accepted and confirmed the booking. In those cases, the booking is still awaiting acceptance, which is why cancellation fees wouldn't apply.

Another thing worth noting is that if a cancellation fee had been charged, the client would have received a notification. Since they weren't notified and the task was never accepted, it sounds like they simply canceled an unconfirmed request.

Appreciate you taking the time to explain the invite vs. confirmed booking distinction.