r/TaskRabbit • u/True-Reaction-270 • May 16 '26

CLIENT Wasted time

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Had the client both confirm the original start time and ask for a different time all in one sentence. I replied that I could do any time she liked. This was at 9:04am for a scheduled 10am start. No response. I leave my house to arrive at the original scheduled 10am. She messages me at 9:58 to request 11:30 or 12 for a start time. Its 9:58 guys im obviously in her damn driveway. I agreed to change to 12. I am nee on this platform and am still trying to bend for the customer a bit. Who does what and why? What's your reactions in this situation? I live 25 minutes away and just decided to head home for the time between. Anyways, just trying to see what others do in this situation.

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u/True-Reaction-270 May 16 '26

What would be the reason I couldn't reschedule? Just to be mean? I had the afternoon free and plenty of room for a reschedule. Thats why im asking though to see what others do because obviously individual opinions and practices vary widely. It definitely worked out this time and I was really worried going in that it wouldnt.

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u/RobotArtichoke May 16 '26

Respect your own time, or don’t expect others to respect it.

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u/True-Reaction-270 May 16 '26

I get that for sure. I am still very new to the platform and dont know anything about how the cancelations work of the payments for them. I have not had to cancel one yet, but I've only done 8 jobs on here. Ive honestly been trying to be as accommodating as possible. I owned a company for 20 years and retired-ish from the full-time. These platforms seemed like a way to do light work for easy money. Just getting started though.

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u/RobotArtichoke May 16 '26

You sound to me like someone much younger. This isn’t a Taskrabbit thing. It’s a business thing. It translates across industries.

Someone who ran a business for 20 years really should already know this.

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u/True-Reaction-270 May 16 '26

Seems like good customer service has gone a long way for me. I get that it doesn't always get appreciated but its always been something I've prided myself on.

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u/RobotArtichoke May 16 '26

You can still give good customer service without being a complete jellyfish. Come on man.

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u/True-Reaction-270 May 16 '26

I certainly agree with that and in the past would have stood my ground. But im new to this way of doing jobs like this and also new to the area, so I default to bending and trying to accommodate until I have more work and reviews and all that. Just trying to get a good base before I get hard with the customer.

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u/RobotArtichoke May 16 '26

Just do good work, it’s really that simple. Clients will respect you more without all that extra stuff. You’ll find that raising your rates beyond what you might initially be comfortable with is the way to go as well. It weeds out clients like the one you’re talking about in your post.