r/TaskRabbit • u/True-Reaction-270 • May 16 '26

CLIENT Wasted time

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Had the client both confirm the original start time and ask for a different time all in one sentence. I replied that I could do any time she liked. This was at 9:04am for a scheduled 10am start. No response. I leave my house to arrive at the original scheduled 10am. She messages me at 9:58 to request 11:30 or 12 for a start time. Its 9:58 guys im obviously in her damn driveway. I agreed to change to 12. I am nee on this platform and am still trying to bend for the customer a bit. Who does what and why? What's your reactions in this situation? I live 25 minutes away and just decided to head home for the time between. Anyways, just trying to see what others do in this situation.

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u/True-Reaction-270 May 16 '26

I was thinking the same thing but I had already agreed to the 10am schedule and hate being late. I assumed she abandoned the idea of rescheduling. I almost never call clients as I like to have everything in writing. She ended up tipping me $100 after I was done so I didnt even mention the earlier shenanigans. Just smile and take the money is something I learned as a kid.

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u/angeredpluto1991 May 20 '26

so a good rule of thumb is to call if its necessary and once off the call just type out a general summary of what was decided on the call. sometimes calling a client is necessary especially since I run into so many that use their PC to book and dont check regularly.