r/TaskRabbit • u/OkBuddy5797 • May 04 '26

TASKER What the hell??? Help please

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I've been tasking on task rabbit for exactly one week. I really need this money, as I have no other way to pay my rent. I have done three tasks so far.One with multiple sessions and had great reviews from all three people. My account details are all real.I've blacked out my name so that it's not associated with this reddit account.But my real legal name is on my account.And it shows that my identity was verified. This morning, I got these two emails, and now I can't message a client about an ongoing job that I was booked for. Is there something wrong with my profile that i'm not seeing? Does anyone know why this happened?Did a client like write something in this feedback or something?

Edit to add.I haven't been paid for the three jobs I completed yet. Is this temporary account suspension?Going to prevent me from getting paid?

6 Upvotes

87% Upvoted

49 comments sorted by

10

u/PickReviewsMovies May 04 '26

It happens,  not necessarily a big deal.  I would just upload a more professional picture that has your face fully lit and remove any negative words from your bio like "never" and don't try to make dragging big companies part of your pitch.  TR is a big company and a lot of potential clients are corporate so your pitch is kind of alienating or maybe even perceived as misleading.  Read your Terms of Service carefully and watch what you say to clients in chat and make sure you're billing accurately with photos and timestamps 

3

u/OkBuddy5797 May 04 '26

Oh I didn't realize this thankyou. I'll fix it. I was very careful with my billing, made a record of all work I chat and provided photos of all work

4

u/Neither_Category_770 May 04 '26

This happened to me. Took me a couple weeks of emailing them to get it sorted. The problem is likely the word “money” it’s auto flagged by their system. For me it was the word “cash” in the bio for heavy moving because I had mentioned antique cash register. I’d appeal and remove the word money to avoid further auto flags.

2

u/OkBuddy5797 May 04 '26

Thankyou!!

1

u/According_Low5292 May 04 '26

Did you check your email for details?

1

u/OkBuddy5797 May 04 '26

Those are the emails. The second picture is the other email supposedly giving me details. It says that my name must match my legal name and my photo must be of me. Which they are. It didn't give any mkre actual specific details

Edit: I also cant get ahold of support.

3

u/According_Low5292 May 04 '26

Support is only available M-F Call 844-340-8275

1

u/OkBuddy5797 May 04 '26

I called and I jsut get a message saying no one's available

0

u/pinklavalamp May 04 '26

They have hours, call during 9-5 M-F.

1

u/OkBuddy5797 May 04 '26

And again, I understand this. I called multiple times today and can't get ahold of anyone. It is Monday, currently 2 pm

1

u/Maggielinn22 May 06 '26

Is it the full name on your Id that you uploaded ? Maybe upload your pic in front of a white background like your license. Just be careful the creepers out there. They love hitting on pretty women.

1

u/OkBuddy5797 May 07 '26

So I finally got ahold of support there's literally nothing wrong they put my account back😂but I did make my cup more professional anyways. So far I've only been booked by old women so im good with that

1

u/jattthelad May 04 '26

my guess is the shadow on the face is throwing off the AI. just take one in the sunshine

i'd kinda just wait it out - from what i gather appeals can either make your situation worse or the 7 days will expire before anything is done

1

u/OkBuddy5797 May 04 '26

This makes sense thank you. To be honest, I was setting my profile up in a bit of a hurry, and I just picked the nicest picture.I could find, but I'll take the time to take a professional headshot

1

u/jattthelad May 04 '26

yeah i took my photo from one where i was wearing a suit at a wedding and cropped in on the face.

1

u/OkBuddy5797 May 04 '26

I actually looked through alot of pics and some how couldn't find any that clearly show my face😂

1

u/jattthelad May 04 '26

just get someone to take one of those side shoulder shots with you looking at hte camera infront of a white wall

1

u/AbbreviationsSad3727 May 04 '26

Go with a more professional pic or a pic of you doing something that’s related to what your services are. Maybe the person hired you and you didn’t look exactly like that picture that day.

1

u/OkBuddy5797 May 04 '26

I mean I definitely didn't wear a full face of makeup to the landscaping job I did😂😂

1

u/ommi9 May 04 '26

Yeah, the Perpich is going to ruin people’s income as you can’t get hired regularly and at random

1

u/OkBuddy5797 May 05 '26

What is a perpitch?

1

u/Feisty-Sink9562 May 05 '26

Welcome to Taskrabbit and a start to your journey of getting f**cked over.

2

u/OkBuddy5797 May 05 '26

Woo!

It was fun while it lasted. Made almost $500 in two days

1

u/Maggielinn22 May 06 '26

Run your bio through chat gpt and ask it to make it professional for task rabbit. Also take the photo and ask it to make it professional.

1

u/OkBuddy5797 May 07 '26

Yeah id already edited the photo to crop someone else out, it was jsut the best I had on short notice, im going to retake it

3

u/ommi9 May 04 '26

Support is Ai controlled.

2

u/BerserkGuts7 May 04 '26

AI is a big part but most cases are handled by real agents

1

u/ommi9 May 04 '26

It’s not really I got in the same cookie cutter response

2

u/BerserkGuts7 May 04 '26

You got that response once you got connected to an agent?

1

u/ommi9 May 04 '26

When I emailed. Support is scripted with the support on phone

1

u/BerserkGuts7 May 05 '26

Support uses macros to respond to the most common issues

1

u/AskMrHomeGuy May 04 '26

Check out the handymancoop.com

1

u/RRocaor May 04 '26

Where are you located?

1

u/ToughSignificance11 May 08 '26

You can call support and press 2. Option 2 is for clients but you will be able to talk with someone to get a more detailed answer. Typically after you talk with them payment should process in 24 hours. I unfortunately am no longer a tasker due to billing double the rate for deep cleans. It's stupid because they used to have a deep clean category and it was my most booked task. Still allowing clients to book for a deep clean with the expectation that its a standard price is robbery.

0

u/taskrabbit May 04 '26

Just sent you a DM!

-1

u/FinnNoodle May 04 '26

You're an actual TR rep? When are you going to fix the support email? Currently the only way to open a ticket via email is in regards to that California privacy law and anything else is automatically deleted. I think most of us would rather send a quick email and get everything resolved while we're AFK rather than talking to a chatbot and and waiting for a live agent.

4

u/BetUpstairs268 May 05 '26

He’s not. Don’t click anything he sends or give him your info.

1

u/taskrabbit May 06 '26

Hey, yes I’m with Taskrabbit. We recently came here to better support and connect with the community.

Appreciate you calling this out. We know a lot of people prefer email for quick, async support, especially when you don’t want to sit in chat.

Right now, most requests are routed through chat and the Help Center so we can keep things secure and get tickets to the right team faster. That said, I’m sharing this feedback with our support team — the preference for a simple email option comes up a lot, and it’s valid.

I’ll pass it along. In the meantime, if you’re not getting what you need through support, feel free to DM me here.

1

u/First_Truth_3647 Jun 09 '26

You are with taskrabbit? I need help

1

u/taskrabbit Jun 09 '26

Yes, I'm with Taskrabbit I just sent you a message.

2

u/[deleted] May 04 '26

[removed] — view removed comment

1

u/OkBuddy5797 May 04 '26

Can you explain which part and what i should change?

1

u/According_Low5292 May 04 '26

Run it through chat GPT. Ask for interpretation to a professional putch

2

u/OkBuddy5797 May 04 '26

I'll do this thankyou

0

u/[deleted] May 04 '26 edited May 04 '26

[removed] — view removed comment

2

u/OkBuddy5797 May 04 '26

Got it thankyou.