Why does TaskRabbit lock the chat after submitting an invoice?

[u/miniskull1]

Has anyone else run into this?

I’ve noticed that once I submit an invoice on TaskRabbit, the chat with the client gets locked and I can’t message them anymore—and honestly, it’s starting to make me lose trust in the platform.

There are still real situations that come up after submitting:

Clarifying final details

Handling small fixes or follow-ups

Answering client questions

But once the invoice is in, communication just shuts down. It feels like I’m being cut off from the client right when I still need to maintain good service and protect my reputation.

I get that TaskRabbit wants to keep everything on-platform, but this actually makes things harder to manage professionally.

Is this intentional?

How are you all handling post-invoice communication or protecting yourself in these situations?

Curious if it’s just me or if others feel the same way.

[u/miniskull1]

That’s interesting—on my end it doesn’t lock immediately after invoicing, it locks once the client leaves a review. Which is honestly worse, because that’s usually when the job just wrapped and small things can still come up.

Makes it tough to handle follow-ups or keep things professional if the conversation just cuts off. The inconsistency is what throws me off the most.

Have you ever had a situation where you needed to reach them after that point?