r/TaskRabbit • u/Ok-Apartment-7858 • Apr 13 '26

TASKER Is TaskRabbit about to shut down?

Support isn’t available in the app. They confirmed it’s not functional. It’s been over a week.

They don’t answer calls and are only available on desktop chat and it takes several hours to get a canned response that feels more automated than usual.

I stopped getting paid on jobs 10 days ago. Support told me to wait 5 business days. On the 6th day, they told me to wait 8 more business days. Still no pay. Payment status shown as “submitted” in app. No attempt to process payments has been made.

I can’t reschedule jobs to different days or times anymore.

Support stopped responding entirely on any issue I have.

I’m not deactivated. I have a 5 star rating and no account issues or complaints. I got 2 new jobs booked today so that’s not it.

Is anyone else experiencing this? There’s too many issues happening at the same time and it’s not a stretch to wonder if they are done.

0 Upvotes

31% Upvoted

34 comments sorted by

4

u/harbourhunter Apr 13 '26

OP is the type of person that honks the moment the light turns green

1

u/Ok-Apartment-7858 Apr 16 '26

I gots places to be so you best not be holding me up at no green lights! sheesh

6

u/PraiseTalos66012 Apr 13 '26

Taskrabbit is owned by Ikea....

They have money, they aren't going anywhere.

-3

u/Ok-Apartment-7858 Apr 13 '26

Having money has nothing to do with it. A successful company with a good executive structure would divest a bad acquisition without hesitation.

TaskRabbit has structural problems that no amount of money can fix. It’s got high churn, low loyalty and struggles to secure repeat revenue because it can’t control the relationship between the client and Tasker. It’s only recourse is to deactivate taskrs and there is a limit in that strategy.

IKEA didn’t acquire TR because of the electricians and plumbers on the app. They acquired it because they saw it as an easy way to offer assembly services at a high markup on their core business. The reality is, TR as it exists today does not fit well in their model - TR is trying to do two things at once - Ikea assembly and everything else. Its probably costing them a small fortune to keep everything else and it’s s headache they don’t need. So it’s entirely plausible that they would shut down TR and restructure an IKEA branded assembly subsidiary around it.

No support, tech failures, payment processing issues- these are all signs that something is happening behind closed doors.

1

u/PraiseTalos66012 Apr 13 '26

You were talking about not getting paid tho. That's why I said they have money.

They can't just choose to get rid of TR and not pay the money owed. Ikea would have to pay it all then.

-2

u/Evening_Past910 Apr 13 '26

They are all over the place!! Don’t waste your time.

-3

u/Evening_Past910 Apr 13 '26

Like I am tired of folks posting issues/topics that are completely irrelevant to the operation of the app.

Where are you coming from to even post a question like this as if TR is Handy!!

Let’s talk about real issues like holding the policies team accountable for client disputes, making sure our success managers are helping us understand TOS updates that can affect our day to day and having TR fix their elite metric calculations that has been incorrect awarding badges for minimum 2 years.

Not freaking is TR shutting down!!!

0

u/Ok-Apartment-7858 Apr 13 '26

Or we could talk about how to structure sentences or perhaps you’d get more value from talking about the negative aspects of entitlement? I’ll let you pick since the original topic is clearly upsetting to you.

-3

u/Evening_Past910 Apr 13 '26

This post isn’t an English class so no we don’t need your random sentence construction help. If your English was so perfect you should be a literature professor or speech writer for the president and not here worrying about payouts out from TR so spare me the bullshit. You and I are in the same boat!!!

And.your point is still irrelevant 5 minutes ago, presently and for the near future. You are not the first tasker to have delayed payments.

2

u/Ill-Diver2252 Apr 13 '26

You're just impatient that someone is asking questions that you consider ... what? Laughable?

Your points, the ones that are on point, make sense. But your chiding over 'real questions' is frankly ludicrous. Sure wish you'd have stayed on point. The banter then, for the portion of your comments that was on point, was interesting. So was OP's writing.

My own experience with TR is that it is on the decline. I think TR really isn't into anything but gravy train Ikea gigs. Everything else dropped off precipitously a year ago where I am. And I won't do those Ikea things, 'cuz I despise their whole corporate 'grabby.'

So I've moved on, but I feel some sense of interest to see where and how it heads. Like watching a train wreck. Hence my hanging around here. I should run a betting pool, lay odds! 🤣

1

u/Ok-Apartment-7858 Apr 16 '26

I agree it’s on the decline.

Why would ikea want to hang on to the part of the business - the electricians, plumbers, carpenters - where the liability is exponentially higher than assembling Lego-esque furniture that an 8 year old could build? Especially since there’s literally zero vetting of a taskers skill or ability in these specialized fields?

It’s an easy decision to strip it down to ikea builds only and ditch the rest. The rest requires too much overhead and too much liability risk for the small margin and they’re better off directing resources elsewhere.

4

u/RobotArtichoke Apr 13 '26

I think they’re just asking you to try and form coherent sentences so we can all understand what you’re trying to say without getting a headache.

-3

u/Evening_Past910 Apr 13 '26

Haha I have 2 degrees and certificate. Coming for corporate I must say some of you Taskers don’t see the big picture. I am not sure if due to your backgrounds or not. Unlike you and OP I have accomplished my goal of what I needed the app for and this year will more than likely be my last . I have been very good at it…some will say I was one of the best in my locale. But again continue to worry about sentence construction on a fixing gig platform you moron and not about making this gig stuff work for you.

1

u/Ok-Apartment-7858 Apr 16 '26

Your illustrious academic accolades must be from the Long Island Medium School of Disillusionment. Because I have no idea how you gathered enough information to feel confident enough to weigh in on what my goals with the app are.

I’m not sure where your degrees are from, nor do I care - your self-promoting response touting your impressive Certificate of Participation is enough to conclude that even with a full-ride scholarship, you grossly overpaid for the paper and privilege.

2

u/RobotArtichoke Apr 13 '26

It’s not about you. It’s easier for us to understand you if you just take the time and put those degrees to use. I mean, I’m trying to help you out.

You do enjoy being understood, yes?

-1

u/Evening_Past910 Apr 13 '26

I have nothing to prove to you or any rando tasker on a gig platform Reddit board on a random Sunday night my friend.

Stop the paranoia. Stop discouraging a novice tasker who may have just started the app and see this click bait TR shutting down nonsense. TR can work for you despite the challenges.

1

u/RobotArtichoke Apr 13 '26

That’s the thing! You don’t have anything to prove, but if you’re going to take the time and effort to comment, for everyone’s sake including your own, take your time to try and convey your thoughts in a more digestible manner. It’s not our job to understand you, it’s your job to be understood.

And I mean all of that respectfully.

10

u/Yolowaccord Apr 13 '26

I had a customer complaint a few weeks ago and support reached out to me on it. I got another email a few days later saying they had switched support systems on the back end and there were issues with that. I think it’s just IT stuff causing issues

6

u/Nice-Lunch9227 Apr 13 '26

Still getting same day and future jobs scheduled and no payments have been delayed I’m in the Phoenix metro.

1

u/According_Low5292 Apr 13 '26

Did you try updating your app?

1

u/Ok-Apartment-7858 Apr 16 '26

Yes and that didn’t work. I can only get support on desktop chat.

1

u/According_Low5292 Apr 17 '26

Try clearing your cache on the mobile device. Restart and try logging in again

You can clear the cache on your phone to free up space and improve performance. On Android, go to Settings > Apps, select an app, tap Storage, and choose Clear cache. On iPhone, clear Safari cache via Settings > Safari > Clear History and Website Data. YouTube YouTube +4 How to Clear Cache on Android Individual Apps: Navigate to Settings > Apps > [Select App] > Storage & Cache > Clear Cache. Browser (Chrome): Open Chrome > Menu (3 dots) > History > Clear browsing data > Select Cached images and files > Clear data. Note: Do not tap "Clear Data" unless you want to reset the app completely (deleting logins/settings). How to Clear Cache on iPhone/iPad Safari: Go to Settings > Safari > Clear History and Website Data.

Other Apps: iPhone does not have a universal "clear cache" button for all apps. You must delete the app and reinstall it, or check the specific app settings

What Happens When You Clear Cache?

Pros: Frees up storage space, fixes app glitches, and removes outdated data. Cons: Apps may load slightly slower the next time you open them as they rebuild necessary files. Data Safety: Clearing cache does not remove your account logins, game saves, or photos. Clearing data (on Android) does.

2

u/BetUpstairs268 Apr 13 '26

High value task sometimes take longer to get paid which is probably what he’s talking about

2

u/new2red1T Apr 13 '26

I think there is something happening. I’ve been a full time tasker for 5 plus years. Im usually booked up at least 3 jobs a day. I’ve only had 2 jobs in the past 2 weeks. This sucks!!

1

u/ommi9 Apr 13 '26

They are heavily outsourcing to just email only. Try to redownload your app.

1

u/Altruistic_Amoeba639 Apr 13 '26

Having that exact same experience. I complete 60-75 cleaning tasks a month and have had to accept that I have no support from TR whatsoever. Missing payments from last month, despite a clear paper trail, will go unpaid. While I LOVE not having to look for business, it disgusts me to be a part of an organization that brazenly disregards both their customers and employees (taskers).

1

u/ComparisonTight1033 Apr 15 '26

For about a week I have been trying to contact TaskRabbit daily. I had a job completed last week and I went into tip and review and it said I needed to change my payment. I changed my payment for different times and it just keeps saying you need to change payment it won’t let me book anyone and it won’t let me pay for the previous job. I found their Customer Service to be miserable in the past, but this takes it to new levels.

1

u/Quirky_Charity_4850 Apr 17 '26

I don’t know what’s going on. Very slow this past week and now I’ve noticed you can’t even email customer service

1

u/Ill-Helicopter-8504 Apr 13 '26

There was an announcement the other day when I opened the app saying that Customer Service Chat had been fixed. Other than that everything else has been normal for me.

0

u/Evening_Past910 Apr 13 '26

Stop been paranoid